Paddle

IT Support

• Lead, coach, and develop a lean team of IT engineers
• Set priorities, unblock difficult problems, and handle complex or escalated issues hands-on
• Own Okta identity and access management, including lifecycle, integrations, and day-to-day administration
• Manage macOS and Apple devices and endpoint tooling across the business
• Drive adoption of data, automation, and AI across IT operations
• Identify tooling and agents that reduce manual work and improve support
• Set and own IT’s operating rhythm, including support tooling, SLAs, and improvement metrics
• Manage the IT budget and vendor portfolio
• Evaluate spending, negotiate commercial terms, and manage a multi-department SaaS estate
• Implement and maintain baseline security and resilience practices, including CIS Benchmarks, patching, and disaster recovery
• Partner with the wider Security team on security engineering matters
• Translate department needs into IT capabilities and act as the link between IT and the wider business

IT Manager

Backend Engineer

• Develop software engineering products and services in the Product & Engineering team
• Contribute to Paddle’s payment infrastructure as a Merchant of Record for digital product companies
• Work in a digital-first environment remotely, from company hubs, or through a combination of both
• Collaborate within a transparent, collaborative, and respectful global team
• Engage with new challenges, learning opportunities, and internal and external training

Software Engineer – Go

Billing Specialist

• Own product marketing for the Billing product group
• Report to the VP of Product Marketing
• Build customer and market insight through research, customer conversations, usage signals, competitive intelligence, and commercial feedback
• Define positioning, messaging, segmentation, proof points, and the product story
• Lead launches, commercial initiatives, and change programs from strategy through readiness, channel activation, adoption, advocacy, and learning
• Build go-to-market plans with defined audiences, owners, trade-offs, and measures
• Partner with Product, Engineering, Finance, Sales, Solutions, Customer Success, and Support on priorities, packaging, enablement, and customer outcomes
• Equip commercial teams and partners with stories, talk tracks, proof, and practical guidance
• Bring market insight into product, packaging, pricing, and go-to-market decisions
• Set objectives and measures for adoption, retention, and commercial impact
• Use data and opportunity sizing to make practical recommendations
• Use AI for research, synthesis, analysis, competitive intelligence, workflow automation, and product marketing quality

Product Marketing Lead, Billing

Product Marketing

• Own product marketing for the Experience product group
• Report to the VP of Product Marketing
• Turn customer insight into positioning, go-to-market plans, and measurable customer and business impact
• Work across Product, Growth, Revenue Marketing, Sales, Customer Success, and Brand
• Partner with senior leadership on company positioning and category strategy
• Build customer and market insight through research, customer conversations, usage signals, competitive intelligence, and commercial feedback
• Define positioning, messaging, segmentation, proof points, and product stories
• Lead high-impact launches from early strategy through readiness, channel activation, adoption, advocacy, and learning
• Build focused go-to-market plans with clear audiences, owners, trade-offs, and measures
• Influence product roadmap, priorities, onboarding, packaging, proof, and customer experience
• Equip Revenue Marketing, Sales, Customer Success, Support, and partners with customer-value stories and tools
• Bring competitive and market insight into product and go-to-market decisions
• Set objectives and measures for customer adoption, retention, and commercial impact
• Use data and opportunity sizing to make practical recommendations
• Use AI to improve research, synthesis, analysis, workflow automation, and product marketing quality

Product Marketing Lead – Experience

• Own product marketing for the Experience product group
• Report to the VP of Product Marketing
• Turn customer insight into positioning, go-to-market plans, and measurable customer and business impact
• Work across Product, Growth, Revenue Marketing, Sales, Customer Success, and Brand
• Partner with senior leadership on broader company positioning and category strategy
• Build customer and market insight through research, customer conversations, usage signals, competitive intelligence, and commercial feedback
• Define positioning, messaging, segmentation, proof points, and product story
• Lead high-impact launches from early strategy through readiness, channel activation, adoption, advocacy, and learning
• Build focused go-to-market plans with clear audiences, owners, trade-offs, and measures
• Partner with Product and Engineering to influence roadmap, priorities, onboarding, packaging, proof, and customer experience
• Equip Revenue Marketing, Sales, Customer Success, Support, and partners with stories and tools
• Bring competitive and market insight into product and go-to-market decisions
• Identify opportunities to sharpen differentiation
• Set objectives and measures for customer adoption, retention, and commercial impact
• Use data and opportunity sizing to make practical recommendations
• Use AI to improve research, synthesis, analysis, workflow automation, and product marketing quality
• Within the first year, deliver a sharper product story, repeatable launches, stronger enablement, and clarity on customer adoption and commercial impact

• Own product marketing for the Billing product group
• Report to the VP of Product Marketing
• Build customer and market insight through research, customer conversations, usage signals, competitive intelligence, and commercial feedback
• Define positioning, messaging, segmentation, proof points, and the product story
• Lead high-impact launches, commercial initiatives, and change programs from early strategy through readiness, channel activation, adoption, advocacy, and learning
• Build focused go-to-market plans with clear audiences, owners, trade-offs, and measures
• Partner with Product, Engineering, Finance, Sales, Solutions, Customer Success, and Support to influence priorities, packaging, enablement, and customer outcomes
• Equip Revenue Marketing, Sales, Solutions, Customer Success, Support, and partners with clear stories, talk tracks, proof, and practical guidance
• Bring competitive and market insight into product, packaging, pricing, and go-to-market decisions
• Set objectives and measures for customer adoption, retention, and commercial impact
• Use data and opportunity sizing to highlight business and customer opportunities
• Use AI to improve research, synthesis, analysis, competitive intelligence, workflow automation, and product marketing quality
• Establish a sharper product story, repeatable launch and commercial-change approach, stronger enablement, and clear visibility into adoption and business impact within the first year

Product Marketing Lead – Billing

Team Lead

• Respond to and resolve customer queries through email, chat, phone, and other support channels
• Help lead the global digital-first support team
• Manage and monitor service delivery and customer satisfaction
• Drive customer satisfaction through targeted coaching and strategic process improvements
• Handle Buyer Support escalations and escalate critical issues through appropriate internal channels
• Maintain expertise in Paddle features and capabilities
• Assist in creating internal process documentation
• Facilitate a collaborative and inclusive team environment
• Help team members improve performance and reach KPIs
• Inspire, mentor, and build relationships with direct reports
• Support career development of team members
• Onboard new support specialists
• Share knowledge, experiment with innovations, and discuss best practices

IT Manager

Software Engineer – Go

Product Marketing Lead, Billing

Product Marketing Lead – Experience

Product Marketing Lead – Experience

Product Marketing Lead – Billing

Buyer Support Team Lead