IT Manager

Paddle

. Lead, coach, and develop a lean team of IT engineers .

Posted 9/30/2026full-timeRemote • United Kingdom, Portugal, IrelandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing IT operations, including identity and access management with Okta, macOS device management, and implementing security practices. Proven ability to lead teams, drive automation, and optimize vendor relationships while ensuring effective communication across technical and non-technical stakeholders.

Highest-signal resume keywords

Okta Identity And Access ManagementMacOS And Apple Device ManagementIAM Lifecycle AutomationBudget Management And Vendor NegotiationSecurity And Compliance Fundamentals

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Systems AdministrationInfrastructure FundamentalsIAM Platform ManagementAutomation And Data IntegrationIT Project ManagementCIS Benchmarks ImplementationDisaster Recovery PracticesEndpoint Tooling ManagementSaaS Estate ManagementTechnical Escalation Handling

Soft Skills

LeadershipCoaching And DevelopmentClear CommunicationProblem-Solving Under PressureStakeholder Engagement

Tools & Technologies

IruAI ToolsSupport ToolingAutomation ToolsEndpoint Management Tools

Industry Keywords

IT OperationsSecurity EngineeringVendor ManagementBudget OptimizationLean Team Development

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Lead, coach, and develop a lean team of IT engineers
Set priorities, unblock difficult problems, and handle complex or escalated issues hands-on
Own Okta identity and access management, including lifecycle, integrations, and day-to-day administration
Manage macOS and Apple devices and endpoint tooling across the business
Drive adoption of data, automation, and AI across IT operations
Identify tooling and agents that reduce manual work and improve support
Set and own IT’s operating rhythm, including support tooling, SLAs, and improvement metrics
Manage the IT budget and vendor portfolio
Evaluate spending, negotiate commercial terms, and manage a multi-department SaaS estate
Implement and maintain baseline security and resilience practices, including CIS Benchmarks, patching, and disaster recovery
Partner with the wider Security team on security engineering matters
Translate department needs into IT capabilities and act as the link between IT and the wider business

Requirements

What you’ll need

Experience leading or managing a technical IT team
Track record of developing people and delivering outcomes
Strong systems administration and infrastructure fundamentals
Comfortable serving as an escalation point for complex issues
Hands-on experience running an IAM platform in production, ideally Okta
Experience with IAM lifecycle automation and integrations
In-depth knowledge of macOS and Apple hardware
Experience managing Apple devices in a corporate or enterprise environment, ideally using Iru or equivalent
Experience using AI, automation, data, or workflows to improve team operations
Experience managing budgets and vendor relationships
Experience evaluating costs, negotiating terms, and optimizing tool or platform usage
Experience running IT projects end-to-end, from scoping through delivery and stakeholder reporting
Understanding of core security and compliance fundamentals
Clear communication with technical and non-technical senior stakeholders
Strong leadership and ability to remain calm under pressure

Benefits

Comp & perks

Attractive salaries
Stock options
Retirement plans
Private healthcare
Wellbeing initiatives
Remote work, work from company hubs, or a combination of both
Unlimited holidays
4 months paid family leave regardless of gender
Annual learning fund
Regular internal and external training
Personal development through exposure to new challenges
Workplace accommodations and application-process support