PadSplit

Account Manager

• Own and manage a dedicated portfolio of PadSplit hosts as their primary point of contact
• Resolve support ticket escalations, policy questions, financial inquiries, and operational challenges
• Build proactive, trust-based host relationships to reduce churn and increase host lifetime value
• Conduct performance check-ins aligned to host goals and PadSplit benchmarks
• Drive host accountability on occupancy, bookability flags, rejection rates, move-in ratings, and member retention
• Partner with hosts on portfolio growth and expansion of their PadSplit footprint
• Surface host feedback and trends to product, operations, and leadership
• Maintain knowledge of PadSplit’s platform, fee structures, payout mechanics, and host-facing policies
• Guide hosts on pricing strategy, occupancy optimization, listing quality, rejection rate management, and platform best practices
• Monitor host and property performance using PadSplit’s data tools
• Lead introductory calls and activation for new hosts
• Educate new hosts on pricing, room standards, safety compliance, responsiveness, and member outcomes
• Investigate and resolve complex host situations using sound judgment
• Coordinate escalations with member support, trust and safety, payments, and legal teams
• Document ticket details and resolutions accurately
• Identify systemic issues and inform process, policy, or product improvements
• Contribute to playbooks, talk tracks, macro responses, and best practices
• Participate in weekly team syncs

Explore Host Account Manager at PadSplit. Review requirements and application details.