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Member Sales Manager
PadSplit. Build and continuously improve the member acquisition process, including call scripts, objection handling, follow-up cadences, and lead routing from first contact through move-in .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing high-performing sales teams, optimizing member acquisition processes, and analyzing sales performance metrics. Proficient in developing effective sales strategies and leveraging CRM tools to enhance team accountability and drive results.
Highest-signal resume keywords
Inside Sales ManagementSales Funnel Metrics AnalysisTeam Leadership and DevelopmentSales Cadence DevelopmentCRM Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Performance AnalysisLead Routing ModelsObjection HandlingSales Target AchievementPerformance Scoreboard ManagementCoaching Sales RepresentativesReporting and AttributionSales Engagement PlatformsHigh-Volume Outbound SalesService-Level Agreements (SLAs)
Soft Skills
Strong Communication SkillsData-Driven Decision MakingAdaptability in Evolving EnvironmentsCoaching and FeedbackAccountability
Tools & Technologies
HubSpotZendeskIntercomPower DialersSales Support Platforms
Industry Keywords
Member AcquisitionSales CadencesLead QualityConversion RatesPerformance Accountability
About the role
Key responsibilities & impact- Build and continuously improve the member acquisition process, including call scripts, objection handling, follow-up cadences, and lead routing from first contact through move-in
- Establish response-time expectations and lead coverage strategies across the hours and time zones served
- Establish daily and weekly activity and booking targets, maintain a transparent performance scoreboard, and hold agents accountable
- Review call recordings, provide actionable feedback, coach agents, and demonstrate effective selling when needed
- Analyze lead quality, connection rates, conversion rates, and cost per booking to improve sales performance
- Establish reliable reporting and attribution across lead sources, agent performance, and bookings, and identify automation opportunities
- Hire, train, develop, and manage a high-performing sales team; make performance decisions and determine when additional headcount is justified
- Work closely with Sales Leadership, Sales Ops, Product, Marketing, and Member Experience
- Own the process, performance, and people responsible for increasing bookings, improving conversion, and managing member acquisition costs
- Participate in the interview process, including evaluating a sales assessment when applicable
Requirements
What you’ll need- 5+ years of experience in inside sales, high-volume outbound sales, or contact center leadership
- At least 2 years managing a team of 15 or more
- Demonstrated track record of meeting or exceeding sales targets through team performance, with measurable results
- Experience building or rebuilding sales cadences, lead routing models, service-level agreements (SLAs), and incentive structures
- Experience managing, developing, and holding distributed, remote, or offshore sales teams accountable
- Strong understanding of sales funnel metrics, including time to contact, connection rates, conversion rates, and cost per booking
- Experience coaching sales representatives using call recordings, performance data, and specific behavioral feedback
- Comfort working with CRMs and sales or support platforms such as HubSpot, Zendesk, or Intercom
- Experience building reports and leveraging power dialers and sales engagement platforms
- Hands-on, data-driven leadership style, strong communication skills, ability to operate in an evolving environment, make decisions quickly, and adjust strategies based on results