Customer Support Agent

Pagaleve

. Provide customer and user support, delivering an excellent experience .

Posted 10/9/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in B2C customer support, with a focus on problem resolution, process improvement, and effective communication. Capable of collaborating with cross-functional teams to enhance user experience and operational efficiency.

Highest-signal resume keywords

B2C Customer Support ExperienceProblem Resolution StrategiesAnalytical MindsetStrong Verbal And Written Communication SkillsProactive And Solution-Oriented Approach

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyPatienceActive ListeningResilienceCollaborative Spirit

Industry Keywords

Customer SupportUser SupportOperational BottlenecksProduct Usability IssuesService-Related Incidents

About the role

Key responsibilities & impact

Provide customer and user support, delivering an excellent experience
Collaborate with cross-functional teams
Monitor atypical product usage behavior
Support users and retailers with general questions and requests
Handle complaints and resolve product usability issues
Identify, analyze, and resolve problems
Escalate complex issues to the relevant teams
Analyze service-related incidents
Develop and monitor problem-resolution strategies with customers and users
Identify and resolve operational bottlenecks
Suggest and implement improvements to customer support processes and system fixes

Requirements

What you’ll need

Experience in B2C customer support; B2B experience is a plus
Collaborative spirit, curiosity, ownership mindset, and respect for differences
Strong verbal and written communication skills
Empathy, patience, and the ability to explain and listen effectively
Active listening and resilience
Proactive and solution-oriented approach
Analytical mindset
Availability to work either Sunday through Thursday or Tuesday through Saturday, on morning/afternoon or afternoon/evening shifts

Benefits

Comp & perks

CLT employment contract
Competitive compensation
Health insurance covering 100% of the employee and 75% of the first dependent
Dental insurance
Monthly discount coupon for stores that accept Pix Installments
Birthday day off
iFood Benefícios meal and food vouchers
Flexible hybrid work model
On-site workspace available several days a week