Pagaleve

Collections

• Handle outbound and inbound customer contact by phone, WhatsApp, and email to negotiate overdue contracts
• Support strategy teams
• Negotiate overdue debts with customers
• Work Tuesday through Friday from 11:00 a.m. to 8:00 p.m. and Saturdays from 8:00 a.m. to 5:00 p.m., with fixed days off on Sundays and Mondays

Collections Agent

Attorney

• Support Product, Sales, Marketing, Collections, Customer Service, Operations, and Finance with concise legal opinions that clearly identify risks and propose alternatives.
• Assess new products, campaigns, commercial policies, and customer journeys from the perspective of the Brazilian Consumer Protection Code and regulations applicable to payment institutions.
• Work collaboratively with Compliance, Risk, and AML/CFT teams.
• Lead the strategy and oversight of the litigation portfolio, defining legal arguments, settlement approval levels, and provisioning criteria together with Finance.
• Monitor the Electronic Judicial Domicile and procedural communications, ensuring deadline control and preventing missed procedural deadlines.
• Standardize legal arguments and defense templates, especially for high-volume consumer claims.
• Provide executive-level analysis of litigation, including volume, nature, root causes, and feedback to the areas originating the claims.
• Draft, review, and negotiate commercial, partnership, technology, vendor, and NDA agreements, as well as instruments related to financial operations.
• Standardize templates, critical clauses, and negotiation playbooks, reducing cycle time without compromising contractual protection.
• Establish and maintain document governance, including version control, retention, validity periods, renewals, and signing authorities.
• Manage the portfolio of external law firms, including scope, technical quality, deadlines, and service levels.
• Control the legal budget, monitoring fees, court costs, and provisions, with a clear rationale for work handled in-house versus outsourced.
• Define and monitor Legal KPIs and SLAs.
• Establish and maintain the intake workflow for legal requests in the internal tool, including triage, prioritization, and traceability.
• Prepare periodic reports for the Executive Board, using executive-level language and clearly highlighting decisions required.
• Oversee matters involving Procon, Small Claims Courts, Consumidor.gov, Reclame Aqui, and the registration of customer complaints with the Central Bank (RDR), with defined deadlines, owners, and metrics.
• Ensure consistency in positions and communications across Customer Service, the Ombudsman’s Office, Legal, and external authorities.

Legal Specialist

Marketing Analyst

• Manage partner affiliate platforms
• Map, prospect, and configure new affiliate platforms and/or advertisers
• Manage and monitor advertiser performance
• Plan and execute action plans to improve and leverage sales and enhance advertiser performance
• Control and organize received commissions
• Analyze rejection reasons and lead corrective actions
• Plan, execute, and monitor CRM campaigns via email, push notifications, and WhatsApp
• Build audiences and audience segments
• Set up and send campaigns using the CRM platform
• Conduct A/B tests and analyze results
• Liaise with affiliate platforms such as Awin, Rakuten, and Social Soul
• Collaborate with Product and Technology teams to implement improvement initiatives
• Identify and prospect commercial partnerships with affiliate platforms

Affiliate Marketing Analyst – Mid-Level

Customer Success Manager

• Execute one-off and seasonal campaigns end to end—including setup, scheduling, QA, and deployment—ensuring relevance and appropriate timing for each segment.
• Design, implement, and continuously improve lifecycle journeys (lifecycle, activation, repeat purchase, retention, and win-back).
• Manage communications across email, push notifications, SMS, WhatsApp, and in-app banners.
• Build consumer audience segments using behavioral, transactional, and lifecycle data.
• Run A/B and multivariate tests, consolidate results, and recommend next steps.
• Analyze the results of lifecycle journeys and campaigns, identifying optimization opportunities and translating data into recommendations.
• Participate in alignment meetings with the Product team, synchronizing CRM communications with the user journey and feature launches.
• Write copy for CRM assets, adapting language, tone of voice, and CTAs to each channel and segment while monitoring engagement and conversion metrics.

Collections Agent

Legal Specialist

Affiliate Marketing Analyst – Mid-Level

CRM Analyst