Customer Success Analyst – Affirmative Action Position for People with Disabilities

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. Lead onboarding, implementation, and training for new customers.

Posted 10/22/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Customer Support, with a strong focus on managing customer portfolios, onboarding, and retention strategies. Proficient in using data analytics to drive decision-making and improve operational efficiency.

Highest-signal resume keywords

Customer Success ManagementCRM Tools ProficiencyData-Driven Decision MakingCustomer Retention StrategiesAnalytical Problem Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer OnboardingOperational MetricsSLA ComplianceCustomer Portfolio ManagementConsultative Experience

Soft Skills

Interpersonal CommunicationOrganizational SkillsPrioritization

Tools & Technologies

SalesforceHubSpotCRM Platforms

Industry Keywords

Customer SatisfactionCSATChurnOperational KPIsArtificial Intelligence

About the role

Key responsibilities & impact

Lead onboarding, implementation, and training for new customers.
Manage a customer portfolio and deliver a consultative experience throughout the customer journey.
Track operational requests and ensure SLA compliance.
Collaborate with internal teams to resolve issues and drive continuous improvement.
Monitor customer satisfaction, retention, engagement, and performance metrics.
Use data to support decision-making and anticipate risks within the customer portfolio.
Develop customer retention and win-back strategies.
Propose improvements, automations, and operational efficiency initiatives.
Work at a rapidly growing technology company recognized for solutions focused on user experience and well-being.

Requirements

What you’ll need

Bachelor’s degree completed.
Experience in Customer Success, Customer Support, or related fields.
Experience managing a customer portfolio, onboarding, and customer follow-up.
Knowledge of CRM tools such as Salesforce, HubSpot, or similar platforms.
Familiarity with metrics such as CSAT, SLA, churn, and operational KPIs.
Analytical, data-driven, and problem-solving mindset.
Knowledge of or interest in applying Artificial Intelligence to processes and automation.
Strong organizational, prioritization, and interpersonal communication skills.
Affirmative action position intended for People with Disabilities.

Benefits

Comp & perks

Market-competitive benefits.
Hybrid work model: 2 days in the office and 3 days remote.