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Operations Coordinator
Page Personnel. Manage and continuously improve operational processes, ensuring efficiency, delivery quality, and an excellent customer experience.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing and improving operational processes, ensuring compliance with SLAs and quality standards while fostering collaboration across teams. Proficient in data analysis and reporting, with a focus on enhancing customer and partner experiences through continuous improvement initiatives.
Highest-signal resume keywords
Operations ManagementProcess ImprovementKPI MonitoringTeam LeadershipData Analysis
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational Process ManagementSLA ComplianceQuality StandardsProcess StandardizationExcel ProficiencyDashboard DevelopmentERP SystemsManagement ReportingOperational Metrics MonitoringContinuous Improvement
Soft Skills
CollaborationProblem SolvingOrganizational SkillsFeedback ProvisionCommunication
Tools & Technologies
Power BIManagement ToolsData Analysis ToolsOperational Management Tools
Industry Keywords
B2B EnvironmentsDigital PlatformsOperational TransformationAutomationEfficiency Improvement
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Manage and continuously improve operational processes, ensuring efficiency, delivery quality, and an excellent customer experience.
- Connect the Sales, Product, Technology, and Finance teams with customers and strategic partners.
- Lead and develop the operations team by setting goals, tracking results, and providing ongoing feedback.
- Ensure compliance with SLAs, quality standards, and operational productivity targets.
- Monitor performance indicators (KPIs), identifying improvement opportunities, risks, and potential bottlenecks.
- Structure, standardize, and optimize operational processes to promote greater efficiency, predictability, and scalability.
- Resolve complex problems and support the team in defining and implementing solutions.
- Coordinate routines, priorities, and requests, ensuring organization and adherence to deadlines.
- Foster integration across different teams, ensuring alignment and smooth processes.
- Prepare management reports and dashboards, providing visibility into results and supporting decision-making.
- Contribute to continuous improvement initiatives and the ongoing enhancement of the customer and partner experience.
Requirements
What you’ll need- Bachelor’s degree in Business Administration, Production Engineering, Process Management, or a related field.
- Experience managing operations, processes, or services, including team leadership responsibilities.
- Experience monitoring operational metrics and managing SLAs, productivity, and quality.
- Experience structuring, standardizing, and continuously improving processes.
- Advanced proficiency in Excel and experience with management and data analysis tools and management reporting.
- Ability to work collaboratively with different teams and stakeholders.
- Intermediate English proficiency.
- Knowledge of Power BI and dashboard development is a plus.
- Experience with ERP systems and operational management tools is a plus.
- Experience in services, technology, digital platforms, or B2B environments is a plus.
- Participation in operational transformation, automation, or efficiency improvement projects is a plus.