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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Account Management and Customer Success within a SaaS environment, leveraging data analytics and health metrics to drive customer retention and revenue growth. Proven ability to collaborate cross-functionally and deliver consultative guidance to optimize product adoption and configuration.
Highest-signal resume keywords
Account ManagementCustomer SuccessSaaS ExperienceSalesforce (SFDC)Data Analytics
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Renewals ManagementGrowth StrategyContract NegotiationUsage AnalyticsConsultative Account Management
Soft Skills
CollaborationNegotiationProblem-Solving
Tools & Technologies
GainsightTableauLooker
Industry Keywords
Enterprise SoftwareDevOpsAI-Powered ToolsMEDDPICCValue Selling
Tech Stack
Tools & technologiesSFDCTableau
About the role
Key responsibilities & impact- Own a portfolio of existing customers to ensure adoption, value realization, and retention
- Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities
- Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management
- Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early
- Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes
- Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption
- Serve as the primary point of contact for a portfolio of existing SaaS customers
- Partner with cross-functional teams to deliver exceptional customer outcomes and drive revenue growth
Requirements
What you’ll need- 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals
- 4+ years of proven success managing renewals and growth within a SaaS environment
- Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker
- Bachelor’s degree or equivalent experience
- Demonstrated ability to leverage data analytics and health metrics to manage and retain customer accounts
- Prior enterprise sales expertise leveraging MEDDPICC & Value Selling
- Experience working with enterprise software customers or in a DevOps environment
- Strong understanding of AI-powered tools and how they can be leveraged to drive efficiency and insight
- Proven history of achieving revenue and retention goals through consultative account management
- Strong collaboration, negotiation, and problem-solving skills
- Must reside in an eligible location
Benefits
Comp & perks- Competitive salary
- Comprehensive benefits package
- Flexible work arrangements
- Company equity
- ESPP (Employee Stock Purchase Program)
- Retirement or pension plan
- Generous paid vacation time
- Paid holidays and sick leave
- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)
- Paid volunteer time off: 20 hours per year
- Company-wide hack weeks
- Mental wellness programs
- Bonus and commission eligibility
- Benefits eligibility may vary by role, region, and tenure