PagerDuty

Director

• Lead a team of enablement professionals supporting sales, customer success, and partnership organizations
• Build and scale PagerDuty’s global enablement function
• Develop, execute, optimize, and assess enablement programs with sales and customer success leadership
• Gather and share customer, competitor, and market insights to support PagerDuty’s value proposition
• Create learning programs and events aligned with sales and company strategy
• Build and maintain a scalable enablement delivery platform
• Collaborate with marketing and product marketing on sales messaging, selling tools, and collateral
• Design and maintain end-to-end sales onboarding and certification programs with HR
• Lead ongoing sales development and everboarding processes
• Scale enablement support for Customer Success and Partnerships
• Communicate enablement strategy, roadmap, and KPIs globally
• Maintain sales playbooks, battle cards, product collateral, content libraries, and competitive intelligence
• Drive adoption of MindTickle, Highspot, Clari, Salesloft, Salesforce, and other sales tools
• Audit sales processes and identify optimization opportunities
• Define metrics for measuring enablement impact on sales performance
• Monitor industry trends, best practices, and emerging sales enablement technologies

Senior Director, Field Enablement

Account Manager

• Own a portfolio of existing customers to ensure adoption, value realization, and retention
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption
• Serve as the primary point of contact for a portfolio of existing SaaS customers
• Partner with cross-functional teams to deliver exceptional customer outcomes and drive revenue growth