Sales Development Representative

PagerDuty

. Generate new business opportunities through inbound and outbound motions among accounts matching the ideal customer profile .

Posted 10/13/2026full-timeRemote • United StatesJunior💰 $46,800 - $60,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in lead generation and prospecting, utilizing SaaS tools and frameworks like MEDDICC to effectively qualify opportunities and build relationships with senior executives. Strong ability to adapt to customer-centric sales methods and ensure customer satisfaction throughout the sales process.

Highest-signal resume keywords

Lead GenerationProspectingSaaS Software ToolsMEDDICC FrameworkCustomer-Centric Sales

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Lead GenerationProspectingQualificationSolution SellingCustomer Satisfaction

Soft Skills

Exceptional Follow-UpHighly OrganizedTrust Building

Tools & Technologies

SFDCOutreachSalesloftTableauDemandBase6Sense

Industry Keywords

Cloud TechnologiesCommand of the MessageSales TechniquesStakeholder CommunicationPipeline Development

Tech Stack

Tools & technologies

CloudSFDCTableau

About the role

Key responsibilities & impact

Generate new business opportunities through inbound and outbound motions among accounts matching the ideal customer profile
Research, prospect, qualify leads, and initiate conversations to build pipeline for Account Executives
Understand stakeholder problems and communicate how PagerDuty supports company priorities
Align use cases with the appropriate service offering
Adapt to the Command of the Message selling model and use solution-selling/customer-centric sales methods
Establish, oversee, and maintain genuine connections with prospects
Develop proactive solution perspectives based on customer pain points
Encourage conversations between prospective customers and sales teams
Ensure customer satisfaction in interactions
Prospect by calling and emailing senior executives across lines of business using scaled techniques and tools
Document qualification details, including use case, purchase timeframes, and next steps, using the MEDDICC Framework
Qualify inbound and outbound opportunities to support Account Executives
Prioritize accounts and allocate appropriate outreach efforts

Requirements

What you’ll need

1-2+ years strong background in lead generation and prospecting
1+ year experience with common SaaS software tools
Experience with SFDC
Experience with Outreach / Salesloft
Experience with Tableau
Experience with DemandBase / 6Sense
Proven ability to quickly gain trust with senior leaders, internal and external (preferred)
Highly organized with exceptional follow-up skills (preferred)
Passion for cloud technologies (preferred)

Benefits

Comp & perks

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity*
ESPP (Employee Stock Purchase Program)*
Retirement or pension plan*
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs
Eligibility may vary by role, region, and tenure