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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong project management capabilities, including ownership of high-leverage projects, KPI tracking, and process documentation. Possesses excellent communication skills and the ability to operate effectively in ambiguous environments while providing direct feedback and managing relationships.
Highest-signal resume keywords
Project ManagementKPI TrackingProcess DocumentationE-commerce ExperienceExcellent Written and Spoken English
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
KPI TrackingProcess DocumentationProject ManagementVendor NegotiationSOP Development
Soft Skills
Ability to Give and Receive FeedbackHands-On ApproachComfort with AmbiguityEffective People ManagementGenuine Humility
Tools & Technologies
SlackWhatsApp
Industry Keywords
E-commerceD2CAmazonTikTok ShopSubscription BusinessRetention BusinessChief of StaffConsultingInvestment Banking
About the role
Key responsibilities & impact- Own accountability and urgency across TikTok Shop, Amazon, Operations, Retention, and Finance
- Track KPIs, deadlines, and commitments; follow up, unblock work, enforce urgency, and ensure ownership
- Build the process map of the entire business, including role definitions, responsibilities, SOPs, documentation, trackers, reporting structure, and promotion/bonus/termination criteria
- Triage matters flowing to the CEO by handling, routing, automating, or eliminating them
- Own high-leverage projects end to end, including growth initiatives, channel tests, vendor negotiations, and systems builds
- Scope projects, run them, hire or coordinate needed resources, and report meaningful progress weekly
- Convert conversations from calls, meetings, Slack, and WhatsApp into assigned, tracked actions
- Own the CEO's calendar, inbox, scheduling, prioritization, meeting preparation, and follow-up
- Give direct feedback, flag underperformance early, and help managers hold their teams accountable
- Report directly to the CEO and operate initially through influence rather than formal authority
Requirements
What you’ll need- Demonstrated ability to learn fast and independently
- Smart, hands-on approach; ability to reason through complex business problems and handle people effectively
- Genuine humility and receptiveness to direct feedback
- Willingness to do the work personally; delegating without hands-on involvement is a disqualifier
- Comfort with ambiguity and total ownership
- Ability to give and receive blunt feedback without becoming personal or political
- Minimum 50-hour role with frequent nights and weekends
- Availability during US Eastern hours within the 9:00 AM–12:00 AM ET window
- Excellent written and spoken English
- E-commerce experience — D2C, Amazon, or TikTok Shop especially (nice-to-have)
- Subscription or retention business experience (nice-to-have)
- Prior Chief of Staff, founder's associate, consulting, or investment banking background (nice-to-have)
- Experience building SOPs, process documentation, or operating cadences from scratch (nice-to-have)
- Experience managing agencies and offshore contractors (nice-to-have)
Benefits
Comp & perks- Bonus: 20% of base annually, tied to project completion and KPI attainment
- W-2 or 1099 structure — candidate's choice
- Remote: Work from anywhere, as long as you cover Eastern hours
- Direct, stated path to C-suite or President within two years for the right performer
- Results drive promotions, bonuses, and authority