Customer Service Representative – eCommerce

Paired

. Reply to customer support tickets with clear, warm, on-brand written communication .

Posted 10/21/2026full-timeRemote • PhilippinesJuniorMid-Level💰 $14,400 - $16,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong written communication skills and high empathy in customer support roles, with a focus on resolving issues related to ecommerce operations and inventory management. Proficient in using helpdesk software and managing data entry tasks with attention to detail.

Highest-signal resume keywords

Customer Service ExperienceHelpdesk Software ProficiencyEcommerce Platform ManagementData Entry AccuracyEmpathy and Emotional Intelligence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntrySKU Accuracy ChecksSpreadsheet ManagementBarcode Label GenerationSOP Development

Soft Skills

Written CommunicationReliabilityPunctualityDetail-OrientedEmpathy

Tools & Technologies

GorgiasZendeskFreshdeskShopify

Industry Keywords

EcommerceDirect-to-ConsumerApparelSustainabilityLifestyle Brand

About the role

Key responsibilities & impact

Reply to customer support tickets with clear, warm, on-brand written communication
Manage pre-order issues, shipping delays, returns, and store credit requests
Build canned responses and new SOPs based on recurring support patterns
Check twice weekly for unfulfilled orders older than 3 days and resolve blockers
Generate barcode labels for suppliers
Create new products in the ecommerce platform
Perform spreadsheet checks, SKU accuracy checks, and general data entry
Flag recurring product or fulfillment issues to the team for root-cause resolution

Requirements

What you’ll need

2+ years in a customer service role, ideally supporting a direct-to-consumer or ecommerce brand
Excellent written English
High empathy and EQ
Reliable and punctual
Comfortable with helpdesk software (Gorgias, Zendesk, Freshdesk or similar) and Shopify
Detail-oriented with spreadsheets and data entry
Genuinely interested in growing into broader operational responsibilities
Experience with an apparel, sustainability, or lifestyle brand (nice to have)
Familiarity with inventory or barcode/SKU workflows (nice to have)

Benefits

Comp & perks

Remote Working for US Company
Exposure to new technology & trend
Competitive Salary
100% remote
Long-term role with a small, growing team