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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer support and service, with a focus on process improvement, team training, and effective communication. Proficient in using ticketing platforms and CRMs to enhance customer satisfaction and operational efficiency.
Highest-signal resume keywords
Customer Support ExperienceTeam Training and CoachingProcess ImprovementTicketing Platforms ProficiencyReal Estate Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SupportB2B Customer ServiceProcess ImprovementProblem-SolvingDetail-Oriented Management
Soft Skills
EmpathyStrong JudgmentOrganizational Skills
Tools & Technologies
FreshdeskGoHighLevelCRMsReporting Tools
Industry Keywords
Customer SatisfactionSupport QualityAutomation in SupportOnboardingSupport Workflows
About the role
Key responsibilities & impact- Coordinate incoming support requests and ensure customers receive prompt, helpful answers.
- Handle complex or sensitive customer issues and follow them through to resolution.
- Review support conversations and coach the team on accuracy, empathy, and professionalism.
- Track response times, resolution rates, customer satisfaction, and support quality.
- Create clear processes, training materials, and knowledge base resources.
- Help onboard and train new support team members.
- Work with Customer Success, Technology, and Refunds teams to resolve issues and improve workflows.
- Identify opportunities to use automation and technology to make support more efficient.
Requirements
What you’ll need- 3+ years of experience in customer support, customer service, or another B2B customer-facing role.
- Excellent written and spoken English.
- Experience guiding teammates, training others, or improving support processes.
- Strong judgment when handling frustrated customers and escalations.
- An organized, detail-oriented approach to managing multiple requests.
- Comfort using ticketing platforms, CRMs, and reporting tools.
- Experience with Freshdesk and GoHighLevel.
- A problem-solving mindset and the ability to work across teams.
- Experience in real estate is a plus.
Benefits
Comp & perks- Competitive salary (USD)
- Work From Home