Head of Operations

Paired

. Own end-to-end supply chain operations, including demand forecasting, inventory planning, purchase orders, and replenishment .

Posted 11/11/2026full-timeRemote • Colombia, Brazil, ArgentinaLead💰 $60,000 - $96,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in end-to-end supply chain operations, including demand forecasting, inventory management, and supplier negotiations, while ensuring compliance with supplement industry standards. Proven ability to lead operational teams, optimize costs, and implement scalable processes in high-growth environments.

Highest-signal resume keywords

End-To-End Supply Chain OperationsSupplement Manufacturing ComplianceCommercial Negotiation SkillsCustomer Support Operations ManagementOperational Leadership Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Demand ForecastingInventory ManagementPurchase Order Management3PL OversightQuality Control ProcessesCost ControlBudgetingOperational Reporting SystemsSourcing and NegotiatingCGMP Standards

Soft Skills

LeadershipDecision-MakingIndependent OperationTeam BuildingCross-Functional Collaboration

Tools & Technologies

AI-Powered DashboardsAutomation ToolsOperational KPIsReporting StructuresSOPs

Certifications & Qualifications

COAsCGMP Documentation

Industry Keywords

DTC BrandsNutraceutical IndustryWellness IndustryManufacturing StandardsQuality Assurance

About the role

Key responsibilities & impact

Own end-to-end supply chain operations, including demand forecasting, inventory planning, purchase orders, and replenishment
Build and maintain inventory forecasting systems to prevent stockouts and excess inventory
Oversee 3PL partners and fulfillment operations as order volume scales
Improve production planning and reduce manufacturing lead times
Identify, evaluate, and onboard supplement manufacturers across the US and China
Negotiate manufacturer pricing, payment terms, and production agreements
Optimize COGS while maintaining product quality
Build supplier relationships and manufacturing partnerships
Ensure manufacturing partners meet supplement industry standards and regulatory requirements
Oversee COAs, certifications, cGMP documentation, and quality assurance processes
Establish quality control procedures to minimize defects, compliance risks, and recalls
Ensure manufacturing and labeling meet relevant US regulatory requirements
Lead operational readiness for new product and SKU launches
Coordinate packaging, manufacturing, inventory, and fulfillment requirements
Oversee the Head of Customer Support and scale customer support operations
Monitor and improve returns, refunds, and payment chargebacks
Audit agency, software, and third-party vendor expenses
Oversee vendor contracts, commercial agreements, and operational legal matters
Coordinate brand protection initiatives against counterfeit products and unauthorized copycats
Build scalable SOPs, workflows, reporting structures, dashboards, and operational KPIs
Lead cross-functional execution and build the operations team
Report directly to the Founder as the senior operational leader
In the first 90 days, take ownership of daily operations, improve forecasting, define KPIs, reduce COGS, improve supplier terms, reduce lead times, minimize returns and chargebacks, audit expenses, and establish scalable processes

Requirements

What you’ll need

Significant experience leading operations at high-growth DTC brands, ideally businesses generating multiple eight-figure or nine-figure annual revenues
Direct experience in the supplement, nutraceutical, or wellness industry, with a strong understanding of manufacturing, quality assurance, and regulatory compliance
Proven experience managing end-to-end supply chain operations, including demand forecasting, inventory management, purchase orders, and 3PL oversight
Demonstrated experience sourcing and negotiating with manufacturers, particularly across the US and China
Strong knowledge of supplement manufacturing requirements, including COAs, cGMP standards, certifications, and quality control processes
Experience managing customer support operations and improving returns, refunds, and chargeback performance
Previous experience leading teams and managing other functional leaders
Strong commercial negotiation skills and a track record of reducing operational costs
Ability to operate independently, make decisions, and take ownership without requiring constant direction
Previous experience as a Head of Operations, or equivalent senior operational leadership role
Experience scaling a DTC subscription business through periods of rapid growth
Financial and commercial acumen, including budgeting, cost control, and unit economics
Experience implementing AI-powered dashboards, automation, and operational reporting systems
Experience building operational teams and infrastructure from an early-stage environment

Benefits

Comp & perks

Competitive salary, with flexibility for exceptional candidates
Full-time remote opportunity open to candidates worldwide
Significant performance-based incentives tied to key operational metrics
Potential for future equity participation, subject to performance review and a defined roadmap
Join a lean, fast-moving team where decisions are made quickly and ideas are implemented without unnecessary bureaucracy