Head of Operations

Paired

. Own end-to-end supply chain operations, including demand forecasting, inventory planning, purchase orders, and replenishment .

Posted 11/11/2026full-timeRemote • United StatesLead💰 $120,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in end-to-end supply chain operations, including demand forecasting, inventory management, and supplier negotiation, while ensuring compliance with supplement industry standards. Proven ability to lead operational teams, optimize costs, and implement effective quality control processes.

Highest-signal resume keywords

End-To-End Supply Chain ManagementSupplement Manufacturing ComplianceOperational LeadershipCommercial Negotiation SkillsCustomer Support Operations Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Demand ForecastingInventory ManagementPurchase Order ManagementQuality Assurance ProcessesCost ControlSupplier NegotiationOperational Reporting SystemsKPI MonitoringCGMP StandardsSOP Development

Soft Skills

Decision-MakingTeam LeadershipIndependent OperationProblem-SolvingCross-Functional Collaboration

Tools & Technologies

AI-Powered DashboardsAutomation ToolsOperational DashboardsInventory Forecasting SystemsThird-Party Logistics Management

Certifications & Qualifications

COAsCGMP Certifications

Industry Keywords

DTC BrandsNutraceutical IndustryWellness IndustryManufacturing StandardsQuality Control

About the role

Key responsibilities & impact

Own end-to-end supply chain operations, including demand forecasting, inventory planning, purchase orders, and replenishment
Build and maintain inventory forecasting systems to prevent stockouts and excess inventory
Oversee third-party logistics partners and fulfillment operations
Improve production planning and reduce manufacturing lead times through forecasting and supplier coordination
Identify, evaluate, and onboard supplement manufacturers across the US and China
Negotiate manufacturer pricing, payment terms, and production agreements
Optimize cost of goods sold while maintaining product quality
Build supplier relationships and reliable manufacturing partnerships
Ensure manufacturing partners meet supplement industry standards and regulatory requirements
Oversee COAs, certifications, cGMP documentation, and quality assurance processes
Establish quality control procedures and ensure US-compliant manufacturing and labeling
Lead operational readiness for new product and SKU launches
Coordinate packaging, manufacturing, inventory, and fulfillment requirements
Oversee the Head of Customer Support and scale customer support operations
Improve return rates, refund rates, and payment chargebacks
Audit agency, software, and third-party vendor expenses
Oversee vendor contracts, commercial agreements, and operational legal matters
Coordinate brand protection initiatives against counterfeit products and unauthorized copycats
Build scalable SOPs, workflows, reporting structures, and operational dashboards
Define and monitor operational KPIs
Lead cross-functional execution and build the operations team
Take ownership of operational execution and remove bottlenecks
Reduce founder involvement in day-to-day operational execution during the first 90 days
Establish inventory ordering processes, 3PL oversight, KPI reporting, supplier cost reductions, and operational accountability

Requirements

What you’ll need

Significant experience leading operations at high-growth DTC brands, ideally businesses generating multiple eight-figure or nine-figure annual revenues
Direct experience in the supplement, nutraceutical, or wellness industry, with a strong understanding of manufacturing, quality assurance, and regulatory compliance
Proven experience managing end-to-end supply chain operations, including demand forecasting, inventory management, purchase orders, and 3PL oversight
Demonstrated experience sourcing and negotiating with manufacturers, particularly across the US and China
Strong knowledge of supplement manufacturing requirements, including COAs, cGMP standards, certifications, and quality control processes
Experience managing customer support operations and improving returns, refunds, and chargeback performance
Previous experience leading teams and managing other functional leaders
Strong commercial negotiation skills and a track record of reducing operational costs
Ability to operate independently, make decisions, and take ownership without requiring constant direction
Previous experience as a Head of Operations, or equivalent senior operational leadership role
Experience scaling a DTC subscription business through periods of rapid growth
Financial and commercial acumen, including budgeting, cost control, and unit economics
Experience implementing AI-powered dashboards, automation, and operational reporting systems
Experience building operational teams and infrastructure from an early-stage environment

Benefits

Comp & perks

Competitive salary, with flexibility for exceptional candidates
Full-time remote opportunity open to candidates worldwide
Significant performance-based incentives tied to key operational metrics
Potential for future equity participation, subject to performance review and a defined roadmap
Join a lean, fast-moving team where decisions are made quickly and ideas are implemented without unnecessary bureaucracy