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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT support and administration, with a strong focus on troubleshooting hardware and software issues, maintaining IT systems, and enhancing processes through AI and automation. Proficient in both German and English, facilitating effective communication in a diverse workplace.
Highest-signal resume keywords
IT Support ExperienceTroubleshooting HardwareSoftware KnowledgeFluent in German and EnglishAI and Automation Interest
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT SupportIT AdministrationTroubleshootingOperating SystemsNetwork ConnectivityComputer SetupUser Account ManagementIT DocumentationIT SecurityCompliance Procedures
Soft Skills
Problem-SolvingService-Oriented MindsetIndependent WorkCollaborative Work
Industry Keywords
IT SystemsInternal IT ProcessesEfficiency EnhancementNew Technologies
About the role
Key responsibilities & impact- Provide first- and second-level IT support to employees
- Troubleshoot hardware, software, network, and connectivity issues
- Set up and maintain computers, user accounts, and workplace IT equipment
- Support the administration and maintenance of IT systems and applications
- Contribute to IT projects and improve internal IT processes
- Identify opportunities to use AI and automation to enhance efficiency
- Maintain IT documentation
- Support IT security and compliance procedures
Requirements
What you’ll need- Experience in IT support, IT administration, or a similar role
- Good knowledge of hardware, software, operating systems, and troubleshooting
- Strong problem-solving skills
- Hands-on, service-oriented mindset
- Ability to work independently and collaboratively
- Fluent in German and English, both written and spoken
- Interest in AI, automation, and new technologies is desirable
Benefits
Comp & perks- Dynamic and flat hierarchies with short decision-making paths and fast decisions
- Family atmosphere with a warm, supportive team
- Active involvement in shaping solutions
- Varied tasks with growing opportunities
- Support for further development and development opportunities for outstanding performance
- Hybrid working – 2 days in the office