Customer Service Agent

Paleovalley

. Serve as the first point of contact for Wild Pastures customers .

Posted 11/12/2026full-timeRemote • United StatesJunior💰 $17 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and attention to detail. Proficient in managing high volumes of customer interactions while maintaining professionalism and empathy.

Highest-signal resume keywords

Customer Service ExperienceEmail SupportLive Chat SupportPhone SupportAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SupportOrder ManagementSubscription ManagementTroubleshootingTicket Resolution

Soft Skills

Strong Written CommunicationEmpathySelf-MotivationProfessionalism

Tools & Technologies

ZendeskRichpanelCustomer Support Platforms

Industry Keywords

ECommerceHigh-Volume SupportHealth ProductsNutritionWellness

About the role

Key responsibilities & impact

Serve as the first point of contact for Wild Pastures customers
Provide friendly, accurate, and timely support through email, live chat, and phone
Assist with order status, shipping updates, account access, subscription management, and product questions
Cover scheduled daily phone support shifts, handling inbound calls and callbacks while meeting call-volume goals
Deliver a warm, clear, and efficient phone experience and escalate longer or complex calls when needed
Troubleshoot and resolve basic customer concerns independently
Document customer interactions accurately in the support platform
Use internal knowledge bases and saved replies for consistent responses
Escalate complex or sensitive issues to Tier 2 or leadership
Maintain customer satisfaction, empathy, and professionalism
Follow internal processes and SOPs
Meet or exceed productivity and quality expectations for response time and ticket resolution
Remain available and responsive during assigned shifts and communicate absences or scheduling changes promptly

Requirements

What you’ll need

Candidates must reside and work in one of the following states: Arkansas, Arizona, California, Colorado, Florida, Georgia, Idaho, Illinois, Louisiana, Maryland, Missouri, North Carolina, New Jersey, Nevada, New York, Ohio, Texas, Virginia, Washington, Wisconsin, or Wyoming
All applicants must be authorized to work in the United States
1-2 years of experience in customer service, preferably in eCommerce or a high-volume support environment
Experience handling email, live chat and/or phone support
Strong written communication skills with excellent grammar and tone
Ability to manage a high volume of customer conversations efficiently
Strong attention to detail and ability to follow processes
Comfort using customer support platforms and learning new tools quickly
Self-motivated and able to work independently in a remote environment
Experience with customer support platforms such as Zendesk, Richpanel, or similar systems (bonus)
Familiarity with subscription-based eCommerce businesses (bonus)
Interest in health, nutrition, or wellness products (bonus)
No employment visa sponsorship available; candidates must complete Form I-9 and work authorization verification

Benefits

Comp & perks

Medical, dental, and vision coverage with 100% employer-paid dental/vision and a small monthly medical premium for employees; dependents may be added at employee cost
Generous Paid time off to support balance and rest
Paid sick time
Six (6) paid holidays each year
Paid parental leave
100% company-paid Short-Term Disability, Long-Term Disability, and Life Insurance
401(k) with up to a 4% company match after one year of service
Monthly product stipend or access to perfectly imperfect damaged product