FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Experience Support
Palm Lake Care. Manage the end-to-end admissions journey from initial enquiry, assessment and tour through agreement, move-in and the first 28 days .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the admissions process in residential aged care, with a focus on relationship management, compliance documentation, and effective communication. Proficient in utilizing CRM systems and maintaining detailed records to support occupancy goals and enhance customer experience.
Highest-signal resume keywords
Residential Aged Care AdmissionsRelationship ManagementCRM ManagementExcellent CommunicationAttention to Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Admissions DocumentationFee Information PreparationEnquiry ManagementConversion Activity MonitoringCompliance Documentation
Soft Skills
Warm and Respectful ApproachCalm Under PressureClear Explanation of Complex Information
Tools & Technologies
Microsoft OfficeCRM SystemsCustomer-Management Systems
Certifications & Qualifications
Current National Police CheckPre-Employment Medical Assessment
Industry Keywords
My Aged CareHealthcare IntakeRetirement LivingReferral NetworksClient Services
About the role
Key responsibilities & impact- Manage the end-to-end admissions journey from initial enquiry, assessment and tour through agreement, move-in and the first 28 days
- Respond to prospective residents, families, hospitals, health professionals, My Aged Care contacts and community partners
- Conduct thoughtful tours and provide timely, personalised follow-up
- Prepare Resident Care Agreements, fee information and admission documentation
- Build referral pathways with hospitals, social workers, health professionals and community organisations across Toowoomba and the Darling Downs
- Partner with operational, clinical and care teams to coordinate suitable admissions and create a person-centred welcome
- Maintain enquiry, waitlist and admissions records
- Manage the CRM pipeline and progress vacancies efficiently
- Monitor conversion activity, family feedback and local insights to support occupancy goals and improve customer experience
Requirements
What you’ll need- Demonstrated success in residential aged care admissions, healthcare intake, retirement living, client services, relationship management or consultative sales
- Warm, calm and respectful approach to families making time-sensitive or emotional decisions
- Confidence managing enquiries, waitlists, follow-up activity, conversion measures and performance targets
- Strong administration skills and close attention to detail across agreements, resident records, fee information and compliance documentation
- Excellent written and verbal communication
- Ability to explain complex information clearly and sensitively
- Confidence using Microsoft Office, CRM or customer-management systems and learning new platforms
- Knowledge of My Aged Care, residential aged care admissions, funding arrangements or referral networks highly regarded
- Current National Police Check, or willingness to obtain one
- Valid national police check and pre-employment medical assessment required
Benefits
Comp & perks- Superannuation
- Permanent, full-time role
- Purpose-led position with direct impact on residents and families
- Support from an established aged care provider and a collaborative local team
- Employee Assistance Program
- Palm Lake Care staff perks
- Complimentary beverages, treats, fruit and snacks
- Free, confidential support through the Employee Assistance Program
- Smoke-free workplace