National Claims Trainer

Palomar

. Identify training needs for the Claims Department and recommend solutions .

Posted 10/7/2026full-timeRemote • United StatesMid-LevelSenior💰 $90,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and delivering training programs specifically for crop insurance products, including compliance with RMA regulations. Proven ability to collaborate across departments while providing exceptional customer service and maintaining adjuster licenses.

Highest-signal resume keywords

Crop Insurance ExpertiseTraining Program DevelopmentRegulatory ComplianceTeam ManagementCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training Needs AssessmentPresentation DevelopmentQuality AssuranceClaims Handling ProcessesAdjuster System TrainingWorkflow CreationEducational Material DevelopmentCrop-Hail Insurance KnowledgeMPCI KnowledgeUnderwriting Knowledge

Soft Skills

CollaborationMentoringAutonomous WorkProfessionalismEthical Behavior

Tools & Technologies

PowerPointVideo Job AidsCoaching TechniquesTemplatesForms

Certifications & Qualifications

Adjuster LicenseContinuing Education Hours

Industry Keywords

Crop InsuranceAgricultural InsuranceClaims DepartmentInsurance RegulationsRMA Regulations

About the role

Key responsibilities & impact

Identify training needs for the Claims Department and recommend solutions
Create, develop, and deliver training using presentations, video job aids, PowerPoints, workflows, coaching, mentoring, and other educational materials
Create and maintain letters, forms, and templates
Promote consistency of claim handling and recommend processes for greater efficiency and improved claim handling
Collaborate with claims and other organizational departments
Complete assigned tasks and projects timely
Maintain knowledge of and compliance with company procedures, claim-related statutes, insurance regulations, and other legal requirements
Assist with quality assurance of claim audits as needed
Provide high-level customer service to internal and external clients and partners
Monitor and maintain adjuster licenses
Assist with filing continuing education hours with RMA and required State Departments
Conduct and attend adjuster system trainings in person and virtually for MPCI and private products
Compile and create necessary training materials for adjuster trainings
Contribute to claims team and organizational goals and objectives

Requirements

What you’ll need

7+ years of experience in training and development is preferred
5–10 years in crop insurance, agricultural insurance, or a related field, preferably with national or multi-regional scope is highly preferred
Bachelor's degree in a related field preferred
Proven expertise in crop insurance products (MPCI, crop-hail, private products), underwriting, claims, and RMA regulations
Demonstrated success in designing and leading scalable training programs for diverse audiences in a national or large-scale corporate setting
Experience managing or mentoring a team of trainers or coordinating training across multiple locations is highly desirable
Must be able to travel throughout Palomar’s crop footprint
Demonstrable track record of working autonomously and driving progress
Exemplify professional and ethical behavior

Benefits

Comp & perks

Full Suite of Medical Benefits
Long Term Financial Incentives – STOCK!
401k with 3.5% Automatic Fully Vested Employer Contributions
Competitive PTO + Holiday Program
Lifestyle Spending Allowance
Professional Development Assistance
Career Exploration Opportunities
Regular company-wide social events (even virtually!)
Competitive annual discretionary bonus program
Annual long-term incentive stock grants
Reasonable accommodations for qualified applicants with disabilities