Customer Service Representative, CSR, SAP Experience Preferred

Panasonic

. Serve as the first point of contact for customers and support order and inquiry management .

Posted 11/3/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $35 - $40 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in order processing and management, utilizing SAP and CRM systems to resolve customer inquiries and discrepancies. Exhibits strong communication and collaboration skills to foster relationships with customers and internal teams.

Highest-signal resume keywords

SAP ProficiencyOrder Processing ExperienceCustomer Relationship ManagementEffective Communication SkillsLogistics Claims Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementCredit ResolutionBilling Discrepancy ManagementSales Order ProcessingEDI Order ProcessingRGA IssuanceRMA InitiationInvoice GenerationPower BISOX Compliance Documentation

Soft Skills

Customer ServiceTeam CollaborationProblem SolvingAdaptabilityTime Management

Tools & Technologies

SAPCRM SystemMS Office SuiteOutlookTeamsSharePointExcelTMS

Industry Keywords

Sales OperationsCustomer ServiceOrder ManagementLogisticsChargeback Research

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the first point of contact for customers and support order and inquiry management
Resolve credit, delivery, pricing, chargeback, payment, damage, lost shipment, and other order-related issues
Manage orders, shipments, billing discrepancies, and sales and marketing program credits
Respond to calls and emails and provide accurate order status, tracking, availability, returns, delivery, and pricing information
Issue RGAs and initiate RMAs
Generate credits and debits to resolve invoicing issues
Set up direct-ship orders with supply chain management and coordinate shipment updates
Foster customer and channel-partner relationships
Cross-train, back up, and assist team members
Assist Sales with quotation requests and pricing verification
Set up and maintain customer accounts and promotional information
Validate and process sample, display, and warranty claims
Process sales orders, delivery notes, goods issues, invoices, customer-portal documents, and ASNs in SAP
Monitor SAP orders for accuracy and resolve issues preventing shipment and billing
Provide order-issue analysis and reports to customer service and sales management
Process order changes, cancellations, and adjustments
Review and resolve EDI order-queue errors
Transfer orders to stocking plants and allocate product using SAP and inventory transactions
Handle missing shipments, damaged materials, shipping errors, and logistics claims using TMS
Coordinate shipments with customers, Panasonic, and third-party warehouses
Enter customer orders, credits, debits, samples, employee orders, and returns into the ERP system

Requirements

What you’ll need

College degree or equivalent work experience preferred
Minimum 3–5 years of relevant Sales Operations, Customer Service, or Support experience
At least 3 years of customer service experience with technically oriented products
Proficiency in SAP and a customer relationship management (CRM) system
Power BI experience preferred
Functional ability with PC software, MS Office Suite, Outlook, Teams, SharePoint, and Excel
Currently located in the Chicagoland Area
Extensive order processing and order management experience
Ability to navigate different customer PO formats and capture special requirements
Experience with software-as-a-service systems such as TMS for logistics-related customer claims
Ability to work in a fast-paced, high-stress environment with tight deadlines
Effective verbal and written communication skills
Ability to work collaboratively across multiple departments
Experience reconciling order-related discrepancies and assisting with payment and chargeback research
Ability to provide documentation for SOX audits
Ability to travel at least 4 times per year
Flexibility to participate in tradeshows, company events, and time-sensitive month-end closing tasks
Valid authorization to work in the U.S.

Benefits

Comp & perks

Health, dental, vision, and prescription plans
Health Savings Account and Flexible Spending Account options
Life, accident, critical illness, disability, legal, identity theft, and pet insurance
401(k) plan with company matching contributions and immediate vesting
Vacation, holidays, personal days, sick leave, volunteer, and parental & caregiver leave
Tuition reimbursement for job-related courses after six months of service
Lifestyle Spending Account
Employee Assistance Program (EAP)
Virtual health management and wellbeing programs
Chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources
Employee recognition and awards platform
Annual performance-based bonus opportunity