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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing technical support for Panasonic SMT products, including installation, troubleshooting, and maintenance of factory automation equipment. Strong communication and organizational skills are essential for managing customer relationships and service projects effectively.
Highest-signal resume keywords
Technical Support for SMT ProductsInstallation and Troubleshooting of Factory Automation EquipmentCustomer Training on Software Systems and Equipment OperationStrong Written and Oral Communication SkillsAbility to Travel Extensively
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Factory Automation Equipment InstallationTroubleshooting SkillsProgramming and Configuration of SMT MachinesTechnical Documentation PreparationSAP ProficiencyPredictive and Corrective MaintenanceCalibration ProjectsService Notification CreationTechnical LeadershipConflict Resolution
Soft Skills
CollaborationAttention to DetailOrganizational AbilityInitiativeCreativity
Tools & Technologies
PC ProficiencySoftware Applications for Technical SupportLNB/DGS Software
Certifications & Qualifications
Two-Year Technical or Vocational School CertificationRelevant Military Training
Industry Keywords
SMT ProductsFactory Production EnvironmentsCustomer Activity CoordinationTechnical Customer RequirementsField Service Technician Liaison
About the role
Key responsibilities & impact- Provide onsite technical support for customer-specific Panasonic SMT products
- Establish strong knowledge of product technical specifications to assist customers
- Install, modify, repair, and troubleshoot factory automation equipment and software at customer sites
- Maintain knowledge of SMT machines, programming, configuration, and manufacturing processes
- Resolve customer and internal project issues proactively and manage time effectively
- Manage onsite service projects, prioritize equipment and technical issues, communicate with relevant parties, and complete assignments on schedule
- Complete LNB/DGS software and equipment installations and projects
- Resolve repair activity problems within 24 hours of arrival at customer sites
- Provide accurate technical information and conduct customer meetings regarding open issues
- Train customers on basic software systems, equipment operation, troubleshooting, and maintenance
- Assist TAC with telephone hotline coverage and research customer issues
- Create Service Notifications and documentation for future problem resolution
- Prepare installation, acceptance, service order, warranty, Tech Tips, SAP, project, and corrective-action reports
- Assist with factory modifications, equipment refurbishment, rebuilds, predictive and corrective maintenance, and calibration projects
- Consult with customers on site preparation for equipment installations
- Manage travel arrangements, expense reports, and customer activity coordination
- Support sales with technical customer requirements and account relationships
- Liaise among Field Service Technicians, TAC Support, and Sales/Marketing during the product life cycle
- Provide technical information to factories and customers to resolve issues
- Participate in equipment exhibitions and demonstrations at trade shows, demo rooms, and customer sites
- Maintain factory relationships and report technical data from customer visits
Requirements
What you’ll need- Must reside in the Mount Pleasant, Wisconsin area
- Two-year technical or vocational school, or relevant military training required
- Two to three years of industry experience preferred
- Functional ability to operate a PC and appropriate software programs preferred
- Ability to travel as required by the position
- Ability to resolve conflicts strategically and engage collaboratively
- Capability to provide technical leadership in service-team development
- Initiative, creativity, troubleshooting skills, collaboration, attention to detail, and organizational ability
- Functional capability with PCs and varied software applications
- Strong written and oral communication skills
- Ability to communicate effectively with internal departments and external organizational levels
- Ability to lift over 50 pounds (22.7 kg)
- Ability to stand for long periods on factory floors and maneuver in factory production environments and confined spaces
- Willingness to travel extensively, often 75% or greater, domestically and internationally
- Flexibility to work non-standard business hours, weekends, and occasional holidays
- Valid authorization to work in the U.S.
Benefits
Comp & perks- Medical, dental, vision, and prescription plans
- Health Savings Account and Flexible Spending Account options
- Life, accident, critical illness, disability, legal, identity theft, and pet insurance
- 401(k) plan with company matching contributions and immediate vesting
- Vacation, holidays, personal days, sick leave, volunteer leave, and parental and caregiver leave
- Tuition reimbursement for job-related courses after six months of service
- Lifestyle Spending Account
- Employee Assistance Program (EAP)
- Virtual health management
- Chronic condition support
- Neurodiversity support
- Tobacco cessation support
- Substance abuse support
- Life stage and fertility resources
- Discretionary bonuses and incentives may be available