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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in A/V product deployment, system design, and technical sales support, with a strong focus on customer training and troubleshooting. Proficient in Panasonic products and solutions, with hands-on experience in live event production and installation environments.
Highest-signal resume keywords
A/V Product DeploymentSystem Design and LayoutPanasonic Projector ExpertiseTechnical Sales SupportCustomer Training and Troubleshooting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Projector Setup and Image OptimizationDisplay and LED Wall ConfigurationA/V Signal Distribution and ControlNetwork-Based Device ControlOn-Site Commissioning and TestingReading AV System DrawingsEmerging AI Technologies ApplicationTechnical CommunicationPresentation SkillsTroubleshooting Under Live Conditions
Soft Skills
Consultative Sales ApproachCollaborationDynamic Work Environment AdaptabilityCustomer Feedback GatheringTraining and Mentoring
Tools & Technologies
Panasonic ProductsHDMIHDBaseTSDIDisplayPortNDI/AV-over-IP
Certifications & Qualifications
Bachelor’s Degree in Technical FieldCTSCTS-DCTS-IIT Certifications
Industry Keywords
Projection IndustryProfessional DisplayLive Event ProductionPermanent AV InstallationVoice of the Customer
About the role
Key responsibilities & impact- Support the PPNDA Sales team in selling Panasonic products and solutions using a consultative sales approach
- Communicate the technical aspects and benefits of Panasonic products and solutions
- Gather customer requirements and recommend Panasonic and third-party products and solutions
- Perform system design tasks and create customer system designs and layouts
- Provide on-site engineering services, including product configuration, adjustment, integration, and commissioning
- Train the PPNDA sales team, integrators, and end customers on products and solutions
- Collaborate with engineering and Service team members to troubleshoot customer product and application issues
- Conduct technical pre-sales visits with customers, partners, and sales managers
- Perform product demonstrations and shoot-outs
- Support sales events, trade shows, and seminars
- Maintain the standard operating procedure for engineering customer meetings
- Manage and resolve product and solution performance and operation issues
- Conduct on-site and virtual operation and maintenance training
- Provide paid on-site installation support, equipment setup, and commissioning
- Own technical escalation for complex issues requiring end-to-end resolution
- Expand A/V and information technology knowledge through training and self-study
- Maintain expertise in Panasonic and third-party software and products
- Participate in mandatory product and service meetings with factory teams
- Gather customer feedback regarding preferences, competitors, and unmet needs
- Generate Voice of the Customer reports for product management, planning, and development teams in the U.S. and Japan
- Complete departmental tasks accurately and on time
- Train new staff and familiarize the group with emerging technology
- Perform additional tasks assigned by management
Requirements
What you’ll need- Bachelor’s Degree in a technical field or equivalent experience in an AV Installation or Live Events environment
- CTS, CTS-D, CTS-I, or IT certifications are a plus
- 3+ years of professional experience in the projection and professional display industry
- At least 2 years of hands-on, in-the-field deployment experience with A/V products and integrated solutions in live event production and/or permanent AV installation environments
- Excellent knowledge of Panasonic projectors and professional display products, applications, features, operations, and competitive products
- Hands-on proficiency with projector setup and image optimization, including lens selection, throw distance, stacking, warping, edge blending, and color matching
- Experience with display and LED wall configuration
- Experience with A/V signal distribution and control, including HDMI, HDBaseT, SDI, DisplayPort, NDI/AV-over-IP
- Experience with network-based device control and monitoring
- Experience reading and working from AV system drawings, signal flow diagrams, and site plans
- Experience with on-site commissioning, testing, and troubleshooting
- Experience supporting systems under live, time-critical show conditions
- Experience adopting and applying emerging AI technologies to enhance productivity
- Ability to communicate complex technical, project, and sales-related issues verbally and in writing
- Ability to create and deliver presentations to small and large audiences
- Ability to work in a dynamic environment with minimal day-to-day supervision
- Ability to travel 60%, with travel notice as short as 24 to 48 hours
- Ability to lift and carry at least 30 lbs.
- Valid authorization to work in the U.S.
Benefits
Comp & perks- Health, dental, vision, and prescription plans
- Health Savings Account and Flexible Spending Account options
- Life, accident, critical illness, disability, legal, identity theft, and pet insurance
- 401(k) plan with company matching contributions and immediate vesting
- Vacation, holidays, personal days, sick leave, volunteer, parental, and caregiver leave
- Tuition reimbursement for job-related courses after six months of service
- Lifestyle Spending Account
- Employee Assistance Program (EAP)
- Virtual health management and chronic condition support
- Neurodiversity, tobacco cessation, substance abuse, life stage, and fertility resources
- Employee recognition and awards program
- Annual performance-based bonus opportunity
- Car allowance
- Equal opportunity and inclusive workplace