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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Business Analysis, Process Improvement, and Digital Transformation, with a strong focus on Robotic Process Automation and Intelligent Automation. Capable of developing business cases, managing stakeholder relationships, and ensuring compliance with organizational standards.
Highest-signal resume keywords
Business AnalysisRobotic Process AutomationProcess ImprovementDigital TransformationAgile Methodologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process DiscoveryRequirements ElicitationUser Acceptance TestingProcess Definition DocumentsRoot-Cause AnalysisCurrent-State Process ModelingFuture-State Process ModelingBusiness Case DevelopmentAutomation Solutions DeploymentData Analysis
Soft Skills
Stakeholder CommunicationConsultative Relationship BuildingChange ManagementCollaborationProblem Solving
Tools & Technologies
UiPathMicrosoft Power AutomateServiceNowSAPAutomation HubInsightsOrchestratorTask CaptureDocument UnderstandingMicrosoft 365 Copilot
Certifications & Qualifications
ITILPMPCBAPSix SigmaBRM
Industry Keywords
FinanceAccountingProcurementSupply ChainHuman ResourcesInformation TechnologyCybersecurityData PrivacyAudit ControlsSegregation of Duties
Tech Stack
Tools & technologiesCyber SecurityPMPRPASDLCServiceNowSQL
About the role
Key responsibilities & impact- Identify, evaluate, and advance business process improvement opportunities using RPA, workflow automation, IDP, AI, and related digital capabilities
- Lead business analysis activities across process discovery, feasibility assessment, requirements definition, business-case development, solution-design collaboration, UAT, change readiness, deployment support, and value realization
- Build and maintain consultative relationships with business unit executives and management
- Serve as a subject matter expert on AI, automation, and process-improvement opportunities
- Facilitate discovery workshops and educate stakeholders on AI and automation capabilities and use cases
- Manage demand from assigned business units and develop requirements, business cases, and prioritization recommendations
- Secure management and financial approvals; escalate issues and take corrective action
- Assess requests for business value, feasibility, expected outcomes, and alignment with organizational priorities
- Document current-state and future-state processes
- Manage automation opportunities through intake, discovery, requirements, estimation, prioritization, design, UAT, change control, production readiness, deployment, hypercare, and benefits realization
- Maintain visibility into initiatives, dependencies, risks, decisions, approvals, delivery status, and outcomes
- Coordinate business and technical stakeholders to maintain requirements traceability
- Develop AI and automation transformation roadmaps aligned to business objectives
- Review project status reports and escalate issues
- Evaluate and support AI-enabled productivity, automation, workflow optimization, and process redesign initiatives
- Measure and report business outcomes, process improvements, and value realization
- Partner with data, security, architecture, and technology teams to ensure compliance with standards and policies
- Assess automation candidates for process stability, rules maturity, volume, exceptions, data quality, dependencies, security, continuity, constraints, and value
- Determine whether process redesign, workflow automation, integration, RPA, IDP, conversational AI, Agentic AI, or non-automation solutions are appropriate
- Support AI governance, privacy, risk management, and security requirements
- Participate in annual business planning, business reviews, service planning, budgeting, and roadmap planning
- Manage internal business relationships, prepare business requirements and project plans, assess resource needs, and ensure IT policy compliance
- Communicate findings, recommendations, business cases, risks, priorities, and status updates to technical and non-technical stakeholders
- Collaborate with technology teams, project teams, vendors, and business partners to deliver and adopt solutions
Requirements
What you’ll need- Bachelor's degree in Business, Information Systems, Engineering, Data Analytics, or related field
- 5+ years of progressive responsibility in Business Analysis, Process Improvement, Digital Transformation, or related experience
- 4+ years supporting Robotic Process Automation, Intelligent Automation, Workflow Automation, or AI-enabled business solutions in an enterprise environment
- Experience with process discovery, current-state and future-state process modeling, root-cause analysis, and requirements elicitation
- Experience creating Process Definition Documents, business requirements, user stories, acceptance criteria, test scenarios, and User Acceptance Testing documentation
- Experience supporting automation solutions from intake through production deployment, transition to support, and post-implementation validation
- Experience coordinating across business owners, developers, solution architects, cybersecurity, data, infrastructure, and third-party delivery partners
- Experience developing business cases, establishing baselines, estimating benefits, defining success metrics, and measuring realized business outcomes
- Knowledge of Agile methodologies, SDLC, change control, testing, and production-readiness practices
- Ability to understand integrations, APIs, structured data, authentication concepts, service accounts, queues, and exception-handling approaches
- Experience supporting business adoption, change management, training, or operational readiness activities associated with new technologies preferred
- Experience with workflow automation, RPA, IDP, conversational AI, generative AI, or related capabilities preferred
- Familiarity with UiPath, Automation Hub, Insights, Orchestrator, Task Capture, Document Understanding, ServiceNow, Microsoft Power Automate, Copilot Studio, Microsoft 365 Copilot, SAP, or comparable enterprise platforms preferred
- Experience supporting Finance, Accounting, Procurement, Supply Chain, Human Resources, Information Technology, or other control-sensitive business processes preferred
- Experience working with distributed or third-party delivery teams preferred
- Familiarity with audit controls, data privacy, cybersecurity, records management, and segregation-of-duties principles preferred
- Basic proficiency with Excel and business data-analysis tools; SQL or Power BI experience preferred
- One or more ITIL, BRM, PMP, CBAP, Six Sigma, or comparable certifications preferred
- All candidates must have valid authorization to work in the U.S.
Benefits
Comp & perks- Medical, dental, vision, and prescription plans
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- Life, accident, critical illness, disability, legal, identity theft, and pet insurance
- 401(k) plan with company matching contributions and immediate vesting
- Vacation, holidays, personal days, sick leave, volunteer, parental, and caregiver leave
- Tuition reimbursement for job-related courses after six months of service
- Lifestyle Spending Account
- Employee Assistance Program (EAP)
- Virtual health management, chronic condition, neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources
- High5 employee recognition and awards platform
- Quarterly and annual employee recognition
- Opportunity for an annual performance-based bonus
- Remote work arrangement
- Up to 5% travel as required
