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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates advanced technical expertise in refrigeration systems and electrical controls, with a strong focus on field project management and customer support. Proven ability to lead cross-functional teams, mentor emerging talent, and drive process improvements in complex environments.
Highest-signal resume keywords
Refrigeration Systems ExpertiseField Project ManagementAdvanced Electrical Controls KnowledgeCustomer Startup ManagementMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Refrigeration SystemsElectrical ControlsField Project ManagementComplex Customer StartupsTechnical DegreeBachelor's DegreeProcess ImprovementTraining Material CreationField AuditsRoot-Cause Analysis
Soft Skills
Effective CommunicationMentoringCollaborationCustomer SupportEmployee Engagement
Tools & Technologies
Hussmann SystemsAftermarketTavantCRM DynamicsQMSTeam Center
Industry Keywords
HVACManufacturingNew Product LaunchContinuous ImprovementField Quality
About the role
Key responsibilities & impact- Perform field installation and commissioning
- Lead root-cause analysis of field-reported Hussmann product issues
- Manage field projects within budgetary guidelines
- Manage individual utilization, itinerary plans, and schedule communications
- Collaborate with cross-functional teams to meet project objectives and mitigate customer risk
- Provide customer support for sustaining and new product delivery and startup
- Participate in meetings supporting field escapes, issues, large customer startups, and new products and controls startups
- Champion projects through completion
- Support process improvement activities
- Oversee complex orders and new product builds
- Drive cross-functional accountability for Field Quality
- Document onsite findings through field reports
- Use the Field Escalation process when applicable
- Perform standard FQS duties
- Conduct plant and customer site audits for continuous improvement
- Provide advanced technical expertise to customers, contractors, technicians, and engineering
- Provide startup support for refrigeration systems and merchandisers
- Identify and resolve issues before equipment startup to influence warranty expenditures
- Mentor and develop emerging FQS team members
- Facilitate and coordinate training
- Provide peer-to-peer training
- Create training materials
- Champion employee engagement initiatives
Requirements
What you’ll need- Minimum High School Diploma
- A minimum of 7 years of refrigeration/HVAC or related industry experience
- Advanced industry product knowledge
- Hands-on understanding of complex refrigeration systems
- Advanced knowledge of electrical controls and equipment
- Field project management experience
- Strong Microsoft Office skills, specifically Excel, PowerPoint, and Word
- Experience managing complex customer start-ups
- Ability to speak effectively before groups of customers or employees
- Mobility within manufacturing and installation sites
- Knowledge of or ability to become trained in Hussmann systems: Aftermarket, Tavant, CRM Dynamics, QMS, and Team Center
- Up to 70% independent travel to manufacturing and customer sites
- Technical Degree and/or Bachelor’s Degree preferred
- Experience facilitating meetings with cross-functional teams preferred
- Manufacturing new product launch/build experience a plus
Benefits
Comp & perks- Medical, dental, vision, and prescription plans
- Health Savings Account and Flexible Spending Account options
- Life, accident, critical illness, disability, legal, identity theft, and pet insurance
- 401(k) plan with company matching contributions and immediate vesting
- Paid time off
- Stewardship and parental leave
- Tuition reimbursement for job-related courses after six months of service
- Employee Assistance Program (EAP)
- Virtual health management
- Chronic condition management
- Tobacco cessation programs
- Discretionary bonuses and incentives may be available