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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in the maintenance, diagnosis, and repair of refrigeration and HVAC systems, with a strong focus on customer service and effective communication. Possesses a solid mechanical aptitude and the ability to perform preventative maintenance and troubleshooting tasks efficiently.
Highest-signal resume keywords
Refrigeration System MaintenanceHVAC-R Technical School DegreeEPA 608 Universal CertificationBasic Electrical TroubleshootingCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Refrigeration DiagnosisPreventative MaintenanceCompressor Change AssistanceLeak SearchingCoil WashingBasic System EvacuationCharging Pump DownRefrigerant RecoveryTemperature and Pressure Chart ReadingCopper-to-Copper Brazing
Soft Skills
Excellent Verbal CommunicationDetail-OrientedHighly MotivatedSuperior Decision-MakingStrong Leadership
Tools & Technologies
Handheld ComputerStandard Trade ToolsRefrigerant Recovery EquipmentHVAC SystemsTemperature-Controlled Merchandisers
Certifications & Qualifications
EPA 608 Universal Certification
Industry Keywords
HVACRefrigerationHeatingAir-ConditioningCommercial RefrigerationElectrical SchematicsMechanical AptitudeCustomer RelationsOJTGeneral Laborer
Tech Stack
Tools & technologiesAirflow
About the role
Key responsibilities & impact- Respond to customer service needs involving maintenance, diagnosis, and repair of refrigeration, heating, and air-conditioning systems
- Perform routine maintenance on supermarket refrigeration systems and self-contained temperature-controlled merchandisers under Master or Lead Service Technician direction
- Perform preventative maintenance, compressor change assists, leak searching, and coil washing
- Acquire knowledge through on-the-job training, including new product development, service bulletins, computer-based training, and issue resolution
- Complete work tickets, timesheets, customer paperwork, invoicing, and electronic communications accurately and promptly
- Use a handheld computer for customer paperwork and invoicing
- Maintain and manage truck inventory and follow vehicle maintenance program guidelines
- Use standard trade tools, including refrigerant recovery equipment
- Develop and maintain excellent customer relations and explain equipment and system malfunctions using correct terminology
- Service conventional refrigeration systems, parallel rack systems, walk-in coolers, and other refrigeration units
- Apply knowledge of refrigerant and oil properties, sub-cooling, superheat, psychometrics, copper-to-copper brazing, compressor components, and refrigerated fixture airflow
- Read temperature and pressure charts
- Conduct basic electrical troubleshooting and refrigeration cycle diagnostics
- Safely handle R290 refrigerant and hazardous materials such as dry nitrogen
- De-ice case and walk-in evaporator coils, replace fan motors, and wash condenser coils
- Perform basic system evacuation and charging, pump down, and defrost
- Perform additional duties as assigned
Requirements
What you’ll need- High School Diploma/GED required
- 2 years in the field for external candidates, or 0 years with certification from a technical school
- Internal candidates: 1 year as a General Laborer with completion of OJT and Skills Assessment
- Valid driver’s license and safe driving record in accordance with fleet policy
- Ability to walk distances, bend and crouch, climb ladders, work at high elevations, and lift/carry objects up to 50 pounds repetitively for extended periods
- Excellent verbal and written communication skills
- Detail-oriented and highly motivated
- Strong mechanical aptitude, including basic maintenance tasks and use of basic hand tools
- Familiarity with HVAC heating and cooling concepts and basic electrical schematics
- Ability to work nights and/or weekends as required
- EPA 608 Universal certification
- Superior decision-making ability and paperwork skills
- Working knowledge of basic refrigeration and/or commercial refrigeration and HVAC preferred
- HVAC-R Technical School Degree preferred
- Strong leadership and business acumen
Benefits
Comp & perks- Bi-annual bonuses based on performance
- Paid training and access to online training videos
- Paid drive time, including overtime
- 22 days paid off: 10 days of vacation and 12 company holidays
- Company vehicle provided
- On-the-job, hands-on training opportunities
- Sign-on bonus available
- Medical, dental, vision, and prescription plans
- Health Savings Account and Flexible Spending Account options
- Life, accident, critical illness, disability, legal, identity theft, and pet insurance
- 401(k) plan with company matching contributions and immediate vesting
- Paid time off, stewardship, and parental leave
- Tuition reimbursement for job-related courses after six months of service
- Employee Assistance Program, virtual health management, chronic condition, and tobacco cessation programs