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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in demand management and portfolio oversight, with strong analytical skills to support technology investment planning and resource allocation. Proficient in facilitating stakeholder alignment and managing complex enterprise environments.
Highest-signal resume keywords
Demand ManagementPortfolio ManagementStrategic Portfolio Management (SPM)Analytical SkillsStakeholder Influence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Portfolio OversightResource PlanningInvestment PlanningBusiness AnalysisProject Portfolio ManagementDemand Intake ManagementFinancial AnalysisReportingDashboard DevelopmentAnalytical Storytelling
Soft Skills
FacilitationConsultationNegotiationPresentationRelationship Building
Tools & Technologies
ServiceNow SPM
Industry Keywords
Information TechnologyBusiness Relationship ManagementExecutive Decision-MakingComplex Enterprise EnvironmentPortfolio Financials
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Manage intake, assessment, prioritization, and ongoing oversight of Information Technology demand and the technology portfolio
- Translate business needs into clearly defined demand with business stakeholders and Technology Engagement Partners
- Coordinate demand from intake through prioritization and approval
- Facilitate prioritization discussions and maintain demand status and disposition decisions
- Maintain visibility into demand, approved initiatives, investments, resource impacts, risks, dependencies, and portfolio health
- Develop portfolio analyses, reporting, dashboards, and executive summaries
- Partner with Information Technology leaders to assess resource availability, competing priorities, delivery impacts, and capacity constraints
- Analyze portfolio demand against available capacity and identify risks, conflicts, dependencies, and tradeoffs
- Support technology investment planning and maintain visibility into portfolio financials, funding requirements, planning assumptions, and investment priorities
- Partner with Finance and Information Technology leadership during portfolio planning cycles and investment reviews
- Coordinate with Technology Engagement Partners, Project Management Office, Finance, Architecture, Security, Product, and Delivery teams
- Ensure portfolio information is accurate, dependencies are understood, decisions are documented, and stakeholders remain aligned
- Improve demand management, portfolio visibility, prioritization methods, reporting, stakeholder experience, tools, workflows, and transparency
- Influence technology investment, prioritization, and resource allocation through portfolio analysis, recommendations, and decision support
- Operate as an individual contributor with no direct reports
- Periodically travel for planning sessions, leadership meetings, portfolio reviews, and organizational events
Requirements
What you’ll need- Bachelor's degree in Business, Information Technology, Management, Finance, Information Systems, Computer Science, or a related field preferred, or an equivalent combination of education and relevant experience
- 5 or more years of progressive experience in demand management, portfolio management, business analysis, project portfolio management, Information Technology planning, business relationship management, consulting, or a related discipline
- Demonstrated experience managing demand intake, prioritization, portfolio oversight, resource planning, or investment planning activities
- Experience working across multiple business functions and Information Technology organizations in a complex enterprise environment
- Experience supporting executive decision-making through portfolio analysis, reporting, recommendations, and planning activities preferred
- Experience with Strategic Portfolio Management (SPM) practices, processes, and supporting tools, particularly ServiceNow SPM, preferred
- Strong analytical and critical thinking skills
- Strong facilitation, consultation, negotiation, presentation, analytical storytelling, and relationship-building skills
- Ability to influence stakeholders without direct authority and build alignment across organizations
- Ability to work effectively in a virtual environment
- Ability to work across multiple time zones and collaborate with geographically distributed teams
- Occasional work outside normal business hours may be required
- All candidates must have valid authorization to work in the U.S.
Benefits
Comp & perks- Medical, dental, vision, and prescription plans
- Health Savings Account and Flexible Spending Account options
- Life, accident, critical illness, disability, legal, identity theft, and pet insurance
- 401(k) plan with company matching contributions and immediate vesting
- Vacation, holidays, personal days, sick leave, volunteer leave, and parental and caregiver leave
- Tuition reimbursement for job-related courses after six months of service
- Lifestyle Spending Account
- Employee Assistance Program (EAP)
- Virtual health management and chronic condition support
- Neurodiversity, tobacco cessation, substance abuse support, and life stage and fertility resources
- High5 employee recognition and awards platform
- Quarterly and annual employee recognition
- Opportunity for an annual performance-based bonus
- Remote work environment
- Periodic travel and organizational events
