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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer-focused abilities by effectively managing customer experiences and resolving issues while coordinating across functional units. Proficient in project planning and administration, with a solid foundation in business or engineering principles.
Highest-signal resume keywords
Customer Experience ManagementProject PlanningStrong Communication SkillsInterpersonal SkillsMicrosoft Office Suite Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementOrder ManagementProcess ImprovementCustomer Relationship ManagementTransaction Transparency
Soft Skills
Customer-FocusedListening SkillsProblem-SolvingTeam SupportTraining and Mentoring
Industry Keywords
Fulfillment ChainCross-Functional CoordinationSales Leads ManagementKey Account SupportCommercial Policies
About the role
Key responsibilities & impact- Independently administer all aspects of the customer experience
- Coordinate across functional units to resolve customer requests and needs
- Provide customers with transparency on transactions and requests
- Deliver preemptive solutions for a seamless customer experience
- Communicate directly with customers through various channels
- Manage orders across the Panduit fulfillment chain
- Manage customer requests and exceptions throughout the order cycle through delivery
- Coordinate across Panduit channels and report emerging trends to leadership
- Build relationships with customers and Panduit sales teams
- Address critical situations and refer potential sales leads to the appropriate channel
- Resolve customer issues using commercial policies and business practices
- Identify cross-functional process improvements
- Support key accounts as the main customer contact
- Manage project planning orders, project orders, and special transactional requirements from pricing and availability through delivery
- Assist CEA3s with project purchase orders and inquiries for Global Named Accounts
- Help train new hires and CEA1s
- Support training on newly learned processes
- Guide junior team members on systems, functionality, and processes
- Perform other duties as assigned
Requirements
What you’ll need- Bachelor’s degree in business or engineering (or local equivalent), or an equivalent combination of education, training, experience, and certifications sufficient to meet the role’s requirements
- 2–4 years of relevant experience
- Customer-focused ability to listen, understand customer needs, and provide solutions
- Strong communication and interpersonal skills
- Ability to support teams and customers with day-to-day administrative and planning activities
- Proficient in Microsoft Office Suite
Benefits
Comp & perks- Competitive compensation package and robust Total Rewards Program
- Generous vacation, sick leave, paid holidays, and volunteer time off
- Hybrid work arrangement
- Continuous learning opportunities
- Professional development programs
- Career advancement pathways
- Parental leave
- Employee & Family Assistance Program with confidential emotional, legal, and financial support resources
- Collaborative and inclusive culture