Partner Program Operations Analyst

Panduit

. Lead daily operations for the Partner Operations team, overseeing case queues, balancing workloads, and ensuring service level commitments are achieved .

Posted 10/16/2026full-timeTinley Park • Illinois • United StatesMid-LevelSenior💰 $70,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in program operations and partner management, with a strong focus on process improvement, analytical thinking, and effective communication. Proven ability to lead teams, manage workflows, and drive operational excellence while maintaining high service levels.

Highest-signal resume keywords

Program Operations ManagementProcess ImprovementAnalytical ThinkingSalesforce CRM ExperienceProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process DocumentationOperational Metrics AnalysisData InterpretationReport CreationWorkflow Management

Soft Skills

CoachingMentoringEffective CommunicationRelationship BuildingAttention to Detail

Tools & Technologies

SalesforceMicrosoft Office Suite

Industry Keywords

Partner ProgramsBusiness OperationsGlobal TeamsMatrixed OrganizationOperational Best Practices

About the role

Key responsibilities & impact

Lead daily operations for the Partner Operations team, overseeing case queues, balancing workloads, and ensuring service level commitments are achieved
Serve as the primary escalation point for complex partner inquiries, exception requests, and operational challenges
Onboard, train, coach, and mentor team members while assigning workflows and providing day-to-day operational guidance
Act as the subject matter expert for program systems, policies, processes, and requirements
Own and maintain process documentation, work instructions, training materials, and operational best practices
Analyze program performance, operational metrics, partner trends, and business data to identify opportunities and support strategic decision-making
Lead or support projects, process improvements, reporting enhancements, and operational initiatives that improve efficiency, scalability, accuracy, and partner satisfaction

Requirements

What you’ll need

Bachelor's degree required or relevant equivalent experience in lieu of degree
5-7 years of experience in program operations, business operations, partner programs, sales operations, or a related field
Experience supporting global teams, managing operational workflows, coaching or mentoring team members, and working within a matrixed organization
Experience with Salesforce or similar CRM platforms preferred
Strong process documentation, process improvement, analytical thinking, business acumen, project management, and organizational skills
Ability to manage competing priorities, interpret complex data, create meaningful reports and dashboards, communicate effectively across stakeholders, build relationships with internal and external partners, make sound decisions using independent judgment, and drive continuous improvement with exceptional attention to detail
Proficiency in Microsoft Office Suite required
Applicants must be currently authorized to work in the United States on a full-time basis
Panduit will not sponsor applicants for work visas now or in the future
All roles require an in-person interview as part of the hiring process

Benefits

Comp & perks

Health benefits
Financial benefits
Flexible work options
Vacation days
Sick days
Holidays
Volunteer day
401(k) match
Profit sharing
Growth and development opportunities
Parental leave