Director, Implementation

Panorama Education

. Own the Implementation function end to end, including the operating model, team staffing and performance, hiring and capacity planning, processes, tooling, cross-functional handoffs, launch speed, and client implementation experience .

Posted 10/24/2026full-timeRemote • United StatesLead💰 $143,650 - $211,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading implementation functions within a SaaS environment, focusing on team performance, operational processes, and client experience. Proficient in utilizing technology, including AI, to enhance implementation efficiency and effectiveness.

Highest-signal resume keywords

Implementation LeadershipSaaS Environment ExperienceTechnical Acumen in AI and TechnologyK–12 SaaS Edtech Services FamiliarityOperational Change Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Implementation ProcessesPlatform IntegrationData TransformationSolution ArchitectureWorkflow DesignTicket ManagementPerformance MetricsCapacity PlanningClient PrioritizationRisk Management

Soft Skills

Team LeadershipCollaborationProblem DiagnosisDecision MakingCommunication

Tools & Technologies

AI ToolsImplementation ToolingProject Management SoftwareData Security SolutionsClient Management Systems

Industry Keywords

K12 Leadership StructuresEdtech ServicesClient Value DeliveryOperational ProcessesData Privacy Regulations

About the role

Key responsibilities & impact

Own the Implementation function end to end, including the operating model, team staffing and performance, hiring and capacity planning, processes, tooling, cross-functional handoffs, launch speed, and client implementation experience
Transform implementation to reduce average implementation time for Surveys, Student Success, Solara, and Panorama Pathways
Reduce fixes required for integrations and configuration after clients go live
Reduce time to first value for clients using the use case health model
Redesign the client implementation experience using synchronous collaboration, live conversations, and appropriate onsite work
Align implementation services with the broader client value-delivery model and configure the platform around client priorities, outcomes, and workflows
Maintain visibility into every active implementation and proactively surface risks, dependencies, and emerging challenges
Partner with Sales, Account Management, Project Management, Teaching & Learning, Product, and Engineering
Reimagine implementation processes and tooling using AI and first-principles thinking
Lead and develop the Implementation team through significant change
Build an effective team-lead structure and develop additional leadership capacity

Requirements

What you’ll need

Experience leading a services team in a SaaS environment, with direct responsibility for team performance and business outcomes
Implementation leadership experience is preferred; closely related services functions such as training or custom development may provide relevant experience
Personal experience doing implementation work and the functional depth to lead practitioners, diagnose problems, and redesign the work without needing to learn the fundamentals of implementation on the job
Strong technical acumen and demonstrated ability to use technology—including AI—to improve or transform operational processes relevant to the implementation of enterprise SaaS applications, including platform integration, data transformation, solution architecture, ticket management, and workflow design and optimization
Experience leading a complex team through meaningful operational or organizational change
Ability to turn ambiguous business and client problems into clear priorities, operating decisions, and action across teams
Experience in K–12 SaaS edtech services or support, including familiarity with K12 leadership structures and practices, the K12 IT stack, and applicable data security and privacy regulations, is strongly preferred but not required

Benefits

Comp & perks

Annual bonuses or commission awards
Equity awards
401K with an employer match
Health, dental, vision, life insurance, and short-term and long-term disability coverage
Flexible spending account for health care and dependent care
Wellness Reimbursement
Work from Home Reimbursement
Flexible vacation policy
Parental leave program
Company Issued Laptop