Vice President, Adoption & Services

Panorama Education

. Own the platform adoption strategy for all K-12 district clients .

Posted 9/24/2026full-timeRemote • United StatesLead💰 $204,000 - $300,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading platform adoption strategies and managing large-scale service delivery operations within the K-12 education sector. Proven ability to drive measurable adoption outcomes through effective team leadership, cross-functional collaboration, and strategic client engagement.

Highest-signal resume keywords

10+ Years Leadership ExperienceK-12 Education ExpertiseAI Adoption LeadershipService Delivery ManagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service Delivery OperationsImplementation StrategyAdoption Metrics TrackingBudget ManagementOperational RigorClient EngagementAI Tools FluencyRisk Management ProcessesSLA EstablishmentProfessional Services Team Building

Soft Skills

Excellent Communication SkillsJudgment in MessagingCoaching and Retaining TalentAdaptability to Client NeedsHandling High-Stakes Situations

Tools & Technologies

DashboardsHealth Scoring SystemsPlaybooksClient Feedback MechanismsReporting Cadences

Industry Keywords

K-12 EducationSaaSClient SuccessAccount ManagementOutcomes-Based Industry

About the role

Key responsibilities & impact

Own the platform adoption strategy for all K-12 district clients
Define adoption success for each client segment and develop adoption-health frameworks
Partner with Client Partnerships, Product, and Technology leadership to align adoption with retention and expansion goals
Anticipate shifts in district priorities and proactively adjust adoption playbooks
Set and track adoption metrics, targets, and reporting cadence
Own and operate the professional services and implementation organization end-to-end at national scale
Build a repeatable, multiproduct implementation and services operation across simultaneous client engagements
Partner with Revenue, Finance, and Product on services pricing, packaging, attach strategy, margins, and cost-to-serve
Manage delivery-organization budget, headcount, and utilization targets
Establish service-delivery standards, SLAs, escalation processes, and risk-management processes
Build, coach, and retain a high-performing professional services team
Develop adoption leadership, identify capacity gaps, and make hiring, training, or restructuring decisions
Lead incremental and transformative AI adoption across the team
Coordinate Professional Services with Product, Engineering, and Technical Services
Bring adoption insights and client feedback into product roadmap discussions
Engage directly with superintendents, administrators, and senior client stakeholders
Represent Panorama’s platform-adoption practices in client settings, conferences, and executive briefings
Handle escalated and high-stakes client situations
Build operating systems including playbooks, dashboards, health scoring, and cadences
Lead high-impact initiatives and drive measurable adoption outcomes

Requirements

What you’ll need

10+ years of progressive leadership experience in client success, account management, or professional services, ideally in K-12 education, SaaS, or another relationship-driven, outcomes-based industry
Demonstrated experience personally owning and scaling a large, complex service delivery or implementation operation, including staffing, budgeting, and operational rigor at scale
Track record of driving measurable adoption, usage, or outcome improvements at scale across a diverse client base
Experience operating at the senior leadership level, including direct engagement with C-suite or superintendent-level client stakeholders
Demonstrated personal fluency with AI tools in daily professional work, and experience leading a team through AI adoption, including incremental workflow improvements and fundamental changes to how work gets done
Strong cross-functional experience partnering with Product, Engineering, and other revenue-adjacent functions
Familiarity with the K-12 education landscape, including district structures, school-year rhythms, and pressures facing educators, is a strong plus
Excellent written and verbal communication skills, with judgment to adapt messaging for different audiences, from frontline educators to executive stakeholders

Benefits

Comp & perks

Annual bonuses or commission awards
Equity awards
Region-specific health and welfare benefits
401K with an employer match
Health, dental, vision, life insurance, and short-term and long-term disability coverage
Flexible spending account for health care and dependent care
Wellness Reimbursement
Work from Home Reimbursement
Flexible vacation policy
Parental leave program
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