Customer Success Engineer

Panorays

. Serve as the primary technical owner for a portfolio of Panorays enterprise accounts .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing technical customer relationships and driving successful onboarding and adoption strategies for enterprise accounts. Proficient in integrating SaaS platforms with third-party risk management tools and leading complex deployments while ensuring customer satisfaction and retention.

Highest-signal resume keywords

Technical Customer Success ManagementRESTful API IntegrationProject Management for DeploymentsBuilding Executive-Level RelationshipsThird-Party Risk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

RESTful APIsCURLPostmanJSON PayloadsOAuth 2.0Multi-System IntegrationsTechnical OnboardingDeployment PlanningHealth Data AnalysisScripting with Python

Soft Skills

Verbal CommunicationWritten CommunicationRelationship BuildingProblem SolvingProject Management

Tools & Technologies

GRC PlatformsSSO SolutionsData PlatformsTicketing SystemsPlanhat

Certifications & Qualifications

PMPPRINCE2CISSPCCSPCompTIA Security+

Industry Keywords

B2B SaaSCybersecurityRisk ManagementVendor Risk AssessmentNIST CSFISO 27001SOC 2DORANIS2Common Web Vulnerabilities

Tech Stack

Tools & technologies

CloudCyber SecurityDNSPMPPython

About the role

Key responsibilities & impact

Serve as the primary technical owner for a portfolio of Panorays enterprise accounts
Drive customer onboarding, deployment, long-term adoption strategies, and regular health reviews
Take sales handoffs and own onboarding end to end, including kickoff, success criteria, and deployment scope
Run deployments as projects with plans, weekly status updates, working sessions, risk and issue logs, and formal customer close-out
Design how Panorays fits into customers’ third-party risk programs and document architecture and operating blueprints
Advise customers on third-party risk program maturity, operating models, controls, and integrations
Lead technical implementation of APIs and integrations with GRC, procurement, ticketing, SSO, and data platforms
Build customer success plans with Account Managers and project-manage adoption across teams and business units
Run adoption cadences, including administrator and end-user training, and drive license utilization
Review customer configurations, including supplier tiering, questionnaires, monitoring, and workflows
Resolve complex technical escalations, document defects, capture feature requests and adoption blockers, and collaborate with R&D and Product Management
Build trusted relationships with CISOs, risk leaders, architects, and engineers
Identify technical expansion signals and renewal risks and communicate them to Account Managers
Create best-practice guides, architecture patterns, enablement content, playbooks, runbooks, and knowledge-base materials; keep Planhat current

Requirements

What you’ll need

5+ years of experience in technical customer-facing roles for B2B SaaS, preferably cybersecurity or risk management
At least 3 years as a Customer Success Engineer, Solutions or Technical Account Manager, Implementation Consultant, or Sales Engineer
BA/BS in Computer Science, Information Security, or a related discipline, or relevant professional experience
Track record of taking complex enterprise customers from signed contract to production, including multi-system integrations
Hands-on experience with RESTful APIs using cURL, Postman, or similar, including API keys, OAuth 2.0/bearer tokens, JSON payloads, and webhooks
Experience integrating SaaS platforms with GRC, SSO, and data platforms
Experience running enterprise deployments as projects, including plans, status reporting, risks and issues, stakeholders, and close-out
Experience building executive-level relationships with CISOs and risk leaders and owning technical relationships across enterprise accounts
Experience using health and usage data to influence adoption and retention
High level of verbal and written communication skills in English
Ability to run several customer projects simultaneously and build processes, templates, and playbooks
Willingness to work U.S./EMEA business hours
Willingness to travel 50%
Preferred: experience in third-party risk management, GRC, or vendor risk assessment
Preferred: understanding of DNS, SSL/TLS, HTTP/S, common web vulnerabilities, and attack surface
Preferred: working knowledge of NIST CSF, ISO 27001, SOC 2, DORA, and NIS2
Preferred: experience mentoring or leading Technical Account Managers or customer-facing engineers
Preferred: hands-on scripting with Python, Bash, or PowerShell
Preferred: PMP or PRINCE2 certification
Preferred: CISSP, CCSP, CompTIA Security+, or cloud certifications

Benefits

Comp & perks

Full-time employment
Remote work arrangement
Opportunity to work with a global cybersecurity company
Travel opportunities (50%)