Panorays

Technical Account Manager

• Serve as the primary technical owner for a portfolio of Panorays enterprise accounts
• Drive customer onboarding, deployment, long-term adoption strategies, and regular health reviews
• Take handoff from Sales and own onboarding end to end
• Run deployments as projects with plans, status reporting, working sessions, risk and issue logs, and formal close-out
• Design and document how Panorays fits each customer’s third-party risk program
• Advise customers on program maturity, operating models, controls, and integrations
• Lead technical implementation of APIs and integrations with GRC, procurement, ticketing, SSO, and data platforms
• Build customer success plans with Account Management and project-manage adoption
• Run adoption cadence, training, and licence utilization efforts
• Review customer configurations and recommend improvements and new capabilities
• Resolve complex technical escalations and collaborate with R&D and Product Management on fixes and workarounds
• Build relationships with CISOs, risk leaders, architects, and engineers
• Identify technical expansion signals and renewal risks
• Create best-practice guides, architecture patterns, and enablement content
• Maintain Planhat and contribute to playbooks, runbooks, and the knowledge base

Explore Technical Account Manager at Panorays. Review requirements and application details.

Manager

• Own the quote-to-close process for a book of commercial renewals, starting 120 days before the renewal date
• Close renewals in Salesforce on or before the renewal date
• Achieve or exceed quarterly targets for retention, price increase, and multi-year term extension
• Follow the Panorays renewal workflow from CSM handoff through renewal planning, proposal, negotiation, and close
• Partner with Customer Success Managers to assess customer health and raise utilization ahead of renewal
• Articulate renewal value to security leaders and procurement teams
• Handle objections regarding price, scope, and term
• Apply standard renewal price increases and escalate exceptions with a business case
• Identify at-risk renewals and mitigate contraction and churn with CSM, Support, and Product
• Maintain accurate renewal forecasts in Salesforce monthly and weekly during the renewal quarter
• Structure multi-year, co-termed, and multi-currency renewals
• Work with Legal and Finance on terms, quotes, purchase orders, invoicing, and collections
• Collaborate with Account Managers, Support, Legal, Finance, and Sales Operations

Explore Renewals Manager at Panorays. Review requirements and application details.