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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing the quote-to-close process for commercial renewals, with a strong focus on negotiation, forecasting, and collaboration across teams. Proficient in utilizing Salesforce for accurate renewal tracking and maintaining customer relationships in a B2B SaaS environment, particularly in cybersecurity.
Highest-signal resume keywords
Renewals ManagementSalesforce ForecastingNegotiation SkillsB2B SaaS ExperienceCustomer Success Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Renewal Quota AchievementSaaS Pricing ModelsContract NegotiationNumerical Fluency in ARRMulti-Year Terms Structuring
Soft Skills
Verbal CommunicationWritten CommunicationIntegrity in ClosingTeam CollaborationProblem-Solving
Tools & Technologies
SalesforceQuoting/CPQ ToolsPlanhatGongContract Management Tools
Industry Keywords
CybersecurityThird-Party Risk ManagementGRCRegulated IndustriesRenewal Economics
Tech Stack
Tools & technologiesCyber Security
About the role
Key responsibilities & impact- Own the quote-to-close process for a book of commercial renewals, starting 120 days before the renewal date
- Close renewals in Salesforce on or before the renewal date
- Achieve or exceed quarterly targets for retention, price increase, and multi-year term extension
- Follow the Panorays renewal workflow from CSM handoff through renewal planning, proposal, negotiation, and close
- Partner with Customer Success Managers to assess customer health and raise utilization ahead of renewal
- Articulate renewal value to security leaders and procurement teams
- Handle objections regarding price, scope, and term
- Apply standard renewal price increases and escalate exceptions with a business case
- Identify at-risk renewals and mitigate contraction and churn with CSM, Support, and Product
- Maintain accurate renewal forecasts in Salesforce monthly and weekly during the renewal quarter
- Structure multi-year, co-termed, and multi-currency renewals
- Work with Legal and Finance on terms, quotes, purchase orders, invoicing, and collections
- Collaborate with Account Managers, Support, Legal, Finance, and Sales Operations
Requirements
What you’ll need- 2–5 years of experience in renewals, account management, customer success, or sales for B2B SaaS, preferably cybersecurity
- Proven track record of meeting or exceeding a renewal or retention quota
- Experience running a high volume of renewals at once
- Strong negotiation skills, including price increases, multi-year terms, complex licence agreements, and customer procurement teams
- Understanding of SaaS pricing and contract models
- Forecasting discipline in Salesforce, with accurate and current opportunity records
- Commercial and numerical fluency in ARR, GRR, NRR, contract terms, and renewal economics
- High level of verbal and written communication skills in English
- Ability to close with integrity and independence and work as part of a team in an entrepreneurial environment
- Experience in third-party risk management, security ratings, GRC, or cybersecurity preferred
- Experience renewing with regulated industries and their procurement processes preferred
- Experience with channel or partner-sourced renewals preferred
- Experience building a renewals function, playbook, or digital renewal motion preferred
- Experience with quoting/CPQ and contract tools preferred
- Experience with Planhat, Gong, or similar tools preferred
Benefits
Comp & perks- Full-time employment
- Remote/hybrid work arrangement
