Technical Account Manager

Panorays

. Serve as the primary technical owner for a portfolio of Panorays enterprise accounts .

Posted 10/11/2026full-timeRemote • New York • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing technical customer relationships and driving successful onboarding and adoption strategies for B2B SaaS solutions, particularly in cybersecurity and risk management. Proficient in API integrations, project management, and building executive-level relationships to enhance customer success.

Highest-signal resume keywords

Technical Account ManagementAPI IntegrationProject ManagementCustomer Success StrategiesB2B SaaS Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

RESTful APIsCURLPostmanJSON PayloadsOAuth 2.0WebhooksMulti-System IntegrationsTechnical Escalation ResolutionEnterprise Deployment ManagementData Platform Integration

Soft Skills

Verbal CommunicationWritten CommunicationRelationship BuildingProblem SolvingCollaboration

Tools & Technologies

GRC PlatformsProcurement SystemsTicketing SystemsSSO SolutionsPlanhat

Certifications & Qualifications

PMPPRINCE2CISSPCCSPCompTIA Security+

Industry Keywords

CybersecurityRisk ManagementThird-Party Risk ManagementNIST CSFISO 27001SOC 2DORANIS2

Tech Stack

Tools & technologies

CloudCyber SecurityPMPPython

About the role

Key responsibilities & impact

Serve as the primary technical owner for a portfolio of Panorays enterprise accounts
Drive customer onboarding, deployment, long-term adoption strategies, and regular health reviews
Take handoff from Sales and own onboarding end to end
Run deployments as projects with plans, status reporting, working sessions, risk and issue logs, and formal close-out
Design and document how Panorays fits each customer’s third-party risk program
Advise customers on program maturity, operating models, controls, and integrations
Lead technical implementation of APIs and integrations with GRC, procurement, ticketing, SSO, and data platforms
Build customer success plans with Account Management and project-manage adoption
Run adoption cadence, training, and licence utilization efforts
Review customer configurations and recommend improvements and new capabilities
Resolve complex technical escalations and collaborate with R&D and Product Management on fixes and workarounds
Build relationships with CISOs, risk leaders, architects, and engineers
Identify technical expansion signals and renewal risks
Create best-practice guides, architecture patterns, and enablement content
Maintain Planhat and contribute to playbooks, runbooks, and the knowledge base

Requirements

What you’ll need

5+ years of experience in technical customer-facing roles for B2B SaaS, preferably cybersecurity or risk management
At least 3 years as a Technical Account Manager, Solutions or Customer Success Engineer, Implementation Consultant, or Sales Engineer
BA/BS in Computer Science, Information Security, or a related discipline, or relevant professional experience
Track record of taking complex enterprise customers from signed contract to production, including multi-system integrations
Hands-on experience with RESTful APIs using cURL, Postman, or similar, including API keys, OAuth 2.0/bearer tokens, JSON payloads, and webhooks
Experience integrating SaaS platforms with GRC, procurement, ticketing, SSO, and data platforms
Experience running enterprise deployments as projects
Experience building executive-level relationships with CISOs and risk leaders
Experience using health and usage data to influence adoption and retention
High level of verbal and written communication skills in English
Ability to run several customer projects at once and build processes, templates, and playbooks
Willingness to work U.S./EMEA business hours
Willingness to travel 50%
Preferred: experience in TPRM, GRC, or vendor risk assessment
Preferred: knowledge of web security, networking, NIST CSF, ISO 27001, SOC 2, DORA, and NIS2
Preferred: mentoring or leadership experience
Preferred: Python, Bash, or PowerShell scripting
Preferred: PMP or PRINCE2 certification
Preferred: CISSP, CCSP, CompTIA Security+, or cloud certifications

Benefits

Comp & perks

Equity
Variable/incentive compensation
Health insurance
Dental insurance
Vision insurance
401(k)
Paid leave