Director of Operations

Papa Johns

. Lead a team of General Managers for corporate restaurant operations across an area consisting of 6 or more restaurants .

Posted 10/26/2026full-timeRemote • Kentucky • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing restaurant operations, ensuring compliance with laws and company policies, and driving customer satisfaction through effective team development and strategic market planning.

Highest-signal resume keywords

Managerial SkillsOperations ManagementCompliance with LawsCustomer Service ExcellenceMarket Planning

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Budget ManagementPerformance AnalysisStaff DevelopmentProduct Quality AssuranceMarket Strategy ImplementationReal Estate DevelopmentOperational Change DeploymentSales Growth IdentificationTraining Program DevelopmentCustomer Feedback Utilization

Soft Skills

Effective CommunicationTeam LeadershipProblem SolvingRelationship ManagementCustomer Orientation

Certifications & Qualifications

Employment Eligibility Verification

Industry Keywords

Restaurant OperationsCorporate DevelopmentEthical Business PracticesCommunity EngagementPerformance Reviews

About the role

Key responsibilities & impact

Lead a team of General Managers for corporate restaurant operations across an area consisting of 6 or more restaurants
Ensure people development, product quality, customer satisfaction, image management, restaurant profitability, and assimilation into Papa John’s culture
Execute all company policies, procedures, programs, and systems
Ensure compliance with federal, state, and local laws and ethical business practices
Utilize company resources, scheduling, deployment, training, and regular restaurant visits
Monitor delivery market sizes and remain current on operational changes
Deploy operational changes and new product training using market resources
Develop strong working relationships with corporate departments and the operations team
Provide quality customer service and maintain a customer base
Create and participate in customer-oriented programs and maintain a strong community presence
Respond promptly and professionally to customer concerns and complaints and ensure timely resolution
Solicit and use customer feedback to improve restaurant operations and build brand loyalty
Establish a high-performing, positive, and quality-focused market through staffing and talent development
Identify sales growth opportunities and create the market’s strategic direction
Implement targeted marketing and corporate development strategies to meet or exceed financial and business objectives
Monitor plan execution and adjust as necessary
Oversee financial goals through effective use of budgets, investments, and expenditures
Participate in marketing co-ops and evaluate operational profitability and effectiveness
Perform market planning and lead real estate development efforts
Analyze new building, relocation, and remodeling needs
Approve sites with corporate according to market needs and site analysis
Maintain landlord relationships and oversee real estate budgets

Requirements

What you’ll need

Must ensure compliance with all federal, state, and local laws and ethical business practices
Must execute company policies, procedures, programs, and systems
Must demonstrate managerial and operations skills
Must ensure product quality and safe speed of service
Must recruit, develop, reward, and retain operations leaders
Must maintain adequate staffing levels
Must communicate performance expectations and conduct performance reviews
Must document performance issues and take appropriate disciplinary action, up to and including termination
Must coach and develop team members, establish development plans, and conduct succession planning
Must analyze reports, key measures, trends, budgets, comparables, manpower assessments, and calendars
Must perform market planning and lead real estate development efforts
Must analyze building, relocation, and remodeling needs
Must work with corporate to approve sites according to market needs and site analysis
Must maintain relationships with landlords and oversee budgets
Employment eligibility verification required for new team members

Benefits

Comp & perks

Federal Contract employer participating in E-Verify to confirm employment eligibility
Affirmative Action and Equal Opportunity Employer