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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong leadership in supervising restaurant shifts, ensuring compliance with food safety standards, and maintaining high-quality customer service. Proficient in cash management, inventory control, and utilizing the FOCUS System to support restaurant profitability.
Highest-signal resume keywords
Shift SupervisionFood Safety ComplianceCash ManagementInventory ManagementCustomer Service Excellence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Dough ManagementProduct PreparationPortioningMCE ReadinessFood Cost ManagementLabor Cost ManagementFOCUS System UtilizationShift Management
Soft Skills
Effective CommunicationPlanningPrioritizationAdaptabilityTeam Collaboration
Certifications & Qualifications
Serv-Safe CertificationLocal or State Food Service Certification
Industry Keywords
Restaurant OperationsCustomer ServiceProfitabilityComplianceEthical Business Practices
About the role
Key responsibilities & impact- Supervise shifts and/or work areas in a Papa John’s restaurant
- Ensure high-quality products and customer service are delivered
- Support restaurant profitability and execute Company policies, procedures, programs, and systems
- Ensure compliance with federal, state, and local laws and ethical business practices
- Perform station duties, including dough management, product preparation, portioning, and maintaining product holding times
- Contribute to achieving Company product goals and respond appropriately to customer needs
- Ensure adequate shift coverage and provide immediate feedback and corrections
- Maintain product quality, customer service, MCE readiness, food/labor costs, restaurant cleanliness, and shift-management standards
- Contribute to profit goals by accurately utilizing the FOCUS System
- Execute cash management duties
- Assist with inventory management to minimize loss
- Exemplify Core Values, maintain a positive attitude, work well with others, and adapt to change
Requirements
What you’ll need- High School diploma or GED preferred
- Serv-Safe/Local or State Food Service Certification preferred
- Previous restaurant shift lead experience preferred
- Successful and stable employment history
- Must be 18 years of age or older
- Must be able to work long hours (32+ hours generally required), scheduled or unscheduled, including nights, weekends, and emergencies
- Ability to successfully perform the job duties of all positions in the restaurant
- Planning & Prioritization
- Communicates Effectively
- Process Improvement
- Must satisfy employment eligibility requirements; Papa John's participates in E-Verify and complies with Right to Work requirements
Benefits
Comp & perks- Equal opportunity employer
- Federal contractor participation in E-Verify
- Right to Work compliance and access to official notices in English and Spanish