Growth Account Manager

Papaya Global

. Build and maintain strong client relationships and manage partnerships .

Posted 10/7/2026full-timeNew York City • New York • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management, leveraging AI tools for customer engagement and operational efficiency. Proven ability to drive revenue growth through upselling and cross-selling while maintaining strong client relationships.

Highest-signal resume keywords

Account ManagementClient Relationship ManagementAI Tools ProficiencyCRM Software ProficiencyAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementRevenue Growth StrategiesUpsellingCross-SellingBusiness Analysis

Soft Skills

Interpersonal SkillsCommunication SkillsOrganizational SkillsTime ManagementCollaboration

Tools & Technologies

CRM SoftwareProject Management ToolsAI-Powered Productivity Solutions

Industry Keywords

PayrollHRISFintech

About the role

Key responsibilities & impact

Build and maintain strong client relationships and manage partnerships
Collaborate with internal teams to resolve escalations and meet SLAs
Drive revenue growth by identifying upsell and cross-sell opportunities
Support implementation of new solutions
Address client needs, resolve issues, and conduct regular business reviews
Support RFPs and RFIs through proposal contributions and customer presentations with the Sales team
Achieve individual and team KPIs
Monitor account health and identify risks and opportunities
Leverage AI tools for account planning, customer communications, business reviews, risk identification, and operational efficiency
Optimize client interactions and account management processes using playbooks and best practices
Recommend improvements based on customer feedback and business outcomes

Requirements

What you’ll need

Bachelor's degree in Business, Marketing, or a related field
2+ years of experience in Account Management
Excellent interpersonal and communication skills
Strong analytical and problem-solving abilities
Knowledge of Payroll, HRIS, or Fintech industries
Proficiency with CRM software, project management tools, and AI-powered productivity solutions
Demonstrated ability to leverage AI tools to improve customer engagement, business analysis, communication, and operational efficiency
Client-focused with a passion for outstanding service
Strong organizational and time management skills
Collaborative team player adaptable to a fast-paced environment