Papaya Global

Implementation Specialist

• Lead end-to-end client onboarding from initial discovery through platform configuration, data migration, testing, and go-live support
• Develop and manage project plans, milestones, and deadlines across implementation phases
• Collaborate with client stakeholders to understand business needs and payroll requirements
• Maintain proactive communication throughout the implementation journey
• Identify risks and blockers and implement mitigation strategies
• Leverage AI-powered workflows and automations for onboarding, project tracking, customer communications, documentation, and reporting
• Work with Product, Account Management, Support, and Engineering to resolve issues and deliver client outcomes
• Implement solutions to recurring challenges and contribute to process improvements
• Identify AI opportunities to improve collaboration, issue resolution, and communication
• Collect client feedback and analyze implementation trends
• Partner with Product and Implementation Leadership on enhancements based on client pain points and process bottlenecks
• Identify onboarding workflow gaps and propose innovative tools or approaches
• Design and implement AI-driven workflows or no/low-code automations to reduce manual work and improve scalability
• Ensure implementations comply with regional and international payroll requirements
• Maintain detailed project documentation covering requirements, configurations, workflows, and outcomes
• Use AI tools to improve documentation, knowledge management, reporting, and information accessibility with appropriate human oversight
• Facilitate handover to Account Management and Customer Success teams after implementation

Implementation Manager

• Act as the primary point of contact for new clients throughout implementation
• Lead end-to-end client onboarding from discovery through platform configuration, data migration, testing, and go-live support
• Develop and manage project plans, milestones, and deadlines
• Collaborate with client stakeholders to understand business needs and payroll requirements
• Maintain proactive client communication throughout implementation
• Identify risks and blockers and implement mitigation strategies
• Leverage AI-powered workflows and automations for onboarding, project tracking, communications, documentation, and reporting
• Collaborate with Product, Account Management, Support, and Engineering to resolve issues
• Implement solutions to recurring challenges and improve processes
• Collect client feedback and analyze implementation trends
• Suggest product and process enhancements based on client pain points and bottlenecks
• Identify onboarding workflow gaps and propose innovative tools or approaches
• Design and implement AI-driven workflows and no/low-code automations
• Ensure implementations comply with regional and international payroll requirements
• Maintain project documentation covering requirements, configurations, workflows, and outcomes
• Use AI tools to improve documentation, knowledge management, reporting, and information accessibility with appropriate human oversight
• Facilitate handover to Account Management and Customer Success after implementation

Data Analyst

• Use statistical and mathematical methods to recommend new ways to optimize and maximize player retention and game revenue
• Analyze large, complex data sets to solve business questions and become a data-oriented user behavior expert
• Build dashboards and reports to facilitate understanding of key business metrics and players' experience
• Work closely with developers and product teams to execute new features and processes that optimize user experience
• Tell the story behind the numbers, understand how players interact with games, and leverage data to propose ideas for implementation