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Papaya Global

Implementation Manager

Papaya Global

. Lead end-to-end client onboarding from initial discovery through platform configuration, data migration, testing, and go-live support .

Posted 9/29/2026full-timeNew York City • New York • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client onboarding, project management, and AI-driven workflow implementation within payroll and HR tech environments. Proficient in managing multiple projects, ensuring compliance with payroll requirements, and enhancing client communication and collaboration.

Highest-signal resume keywords
Client Onboarding ManagementPayroll Implementation ExperienceAI-Powered Workflow DevelopmentProject Management ProficiencyChange Management Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Payroll Software ProficiencyData MigrationSystem IntegrationPlatform ConfigurationAI Solutions ImplementationNo/Low-Code AutomationProject PlanningRisk MitigationDocumentation ManagementAnalytical Problem-Solving
Soft Skills
Customer-Centric MindsetRelationship-BuildingTime ManagementVerbal CommunicationWritten Communication
Tools & Technologies
JIRAAsanaMonday.comMicrosoft Project
Industry Keywords
PEOEORASOAORContingent Workforce SolutionsSaaSHR TechImplementation ProjectsContinuous ImprovementClient Feedback Analysis

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Lead end-to-end client onboarding from initial discovery through platform configuration, data migration, testing, and go-live support
  • Develop and manage project plans, milestones, and deadlines across implementation phases
  • Collaborate with client stakeholders to understand business needs and payroll requirements
  • Maintain proactive communication throughout the implementation journey
  • Identify risks and blockers and implement mitigation strategies
  • Leverage AI-powered workflows and automations for onboarding, project tracking, customer communications, documentation, and reporting
  • Work with Product, Account Management, Support, and Engineering to resolve issues and deliver client outcomes
  • Implement solutions to recurring challenges and contribute to process improvements
  • Identify AI opportunities to improve collaboration, issue resolution, and communication
  • Collect client feedback and analyze implementation trends
  • Partner with Product and Implementation Leadership on enhancements based on client pain points and process bottlenecks
  • Identify onboarding workflow gaps and propose innovative tools or approaches
  • Design and implement AI-driven workflows or no/low-code automations to reduce manual work and improve scalability
  • Ensure implementations comply with regional and international payroll requirements
  • Maintain detailed project documentation covering requirements, configurations, workflows, and outcomes
  • Use AI tools to improve documentation, knowledge management, reporting, and information accessibility with appropriate human oversight
  • Facilitate handover to Account Management and Customer Success teams after implementation

Requirements

What you’ll need
  • Bachelor’s degree or equivalent professional experience
  • 3–5+ years in a customer-facing role, preferably in SaaS or payroll/HR tech environments
  • 3–5+ years of experience with payroll implementation or processing in the Americas
  • Solid understanding of PEO, EOR, ASO, AOR, and contingent workforce solutions
  • Proven ability to manage multiple client projects simultaneously from discovery to go-live
  • Strong analytical and problem-solving skills
  • Excellent time management skills and ability to juggle multiple priorities
  • Customer-centric mindset and outstanding relationship-building capabilities
  • Experience in Change Management and continuous improvement practices
  • Hands-on experience building AI-powered workflows, automations, or custom AI solutions
  • Experience creating AI-driven workflows, agents, or no/low-code automations integrated into day-to-day work processes
  • Ability to identify and implement practical AI adoption solutions
  • Proficiency with payroll software platforms and HRIS/ERP systems
  • Strong understanding of data migration, system integration, and platform configuration
  • Ability to troubleshoot technical issues and collaborate cross-functionally
  • Experience managing multiple concurrent implementation projects
  • Familiarity with JIRA, Asana, Monday.com, or Microsoft Project
  • Exceptional verbal and written communication skills
  • Comfort engaging stakeholders from payroll administrators to senior leadership
  • Strong client-facing presence and ability to manage expectations with empathy and confidence
  • Hebrew, Spanish, or Portuguese language skills are a strong plus

Benefits

Comp & perks
  • Flexible work environment
  • Competitive compensation
  • Growth-oriented culture
  • Collaboration-focused culture
  • Mission-driven, rapidly growing company
  • Opportunity to work at the forefront of global payroll innovation