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Implementation Manager
Papaya Global. Lead end-to-end onboarding and implementation projects for Global Payroll, Employer of Record (EOR), and workforce management solutions .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading complex SaaS implementation projects, particularly in Global Payroll and Employer of Record solutions, while ensuring compliance and operational excellence. Proficient in leveraging AI tools to enhance project efficiency and client satisfaction.
Highest-signal resume keywords
SaaS ImplementationGlobal Payroll ManagementProject ManagementStakeholder ManagementAI Tool Utilization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payroll OperationsOnboarding ProcessesCompliance RequirementsWorkforce Management SolutionsData MigrationTestingPayroll ValidationIntegration SupportProject Risk ManagementDocumentation Quality
Soft Skills
Communication SkillsAnalytical SkillsProblem-Solving SkillsRelationship BuildingCross-Functional Collaboration
Tools & Technologies
HRISERPSalesforceGenerative AI ToolsAI-Powered Workflows
Industry Keywords
Employer of RecordGlobal PayrollWorkforce ManagementClient-Facing RolesMultinational Organizations
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Lead end-to-end onboarding and implementation projects for Global Payroll, Employer of Record (EOR), and workforce management solutions
- Act as the primary point of contact throughout the implementation lifecycle
- Conduct discovery sessions to understand client payroll, HR, compliance, operational, and business requirements
- Develop and manage implementation plans, timelines, milestones, and deliverables
- Guide clients through platform configuration, data migration, testing, payroll validation, go-live readiness, and post-launch stabilization
- Collaborate with Payroll Operations, Product, Engineering, Customer Success, and Account Management teams
- Support integrations between payroll, HRIS, ERP, and other third-party systems
- Identify project risks, dependencies, and operational challenges and implement mitigation plans
- Leverage AI-powered tools and workflows to improve implementation efficiency, documentation quality, project delivery, and client outcomes
- Contribute to continuous improvement of implementation methodologies, playbooks, and best practices
- Deliver high-quality implementations on time and within scope
- Ensure payroll, HR, and EOR processes are configured accurately and compliantly
- Build trusted relationships with clients and internal stakeholders
- Drive operational excellence through scalable processes, automation, and AI-enabled workflows
- Achieve high levels of client satisfaction and successful transitions into ongoing service delivery
Requirements
What you’ll need- Bachelor's degree or equivalent professional experience
- 4+ years of experience in SaaS implementation, onboarding, consulting, project management, customer success, or similar client-facing roles
- 3+ years of experience within payroll, global payroll, EOR, HR technology, or workforce management environments
- Proven experience managing complex implementation projects from discovery through go-live
- Strong understanding of payroll operations, onboarding processes, compliance requirements, and workforce management solutions
- Experience working with HRIS, payroll, ERP, or workforce management platforms
- Excellent project management, stakeholder management, and communication skills
- Strong analytical and problem-solving capabilities
- Demonstrated ability to leverage AI tools to improve productivity, project execution, documentation, data analysis, and operational efficiency
- Comfortable working cross-functionally in a fast-paced, global environment
- Experience with Salesforce or Salesforce-based applications
- Experience with integrations, APIs, and enterprise software ecosystems
- Experience supporting multinational organizations and global workforce solutions
- Familiarity with Generative AI tools such as ChatGPT, Claude, Gemini, or Microsoft Copilot
Benefits
Comp & perks- No benefits, perks, or compensation extras are explicitly stated in the posting