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Papaya Global

Implementation Manager

Papaya Global

. Act as the primary point of contact for new clients throughout implementation .

Posted 9/29/2026full-timeAustin • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client onboarding and project management within SaaS and payroll environments, leveraging AI-driven workflows and automations to enhance processes and ensure compliance with payroll requirements. Strong analytical skills and a customer-centric approach facilitate effective communication and relationship-building with diverse stakeholders.

Highest-signal resume keywords
Client Onboarding ManagementPayroll Implementation ExperienceAI-Powered Workflow DevelopmentProject Management ProficiencyChange Management Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Payroll Software ProficiencyData MigrationSystem IntegrationPlatform ConfigurationAI-Driven Workflow CreationNo/Low-Code AutomationProject PlanningRisk MitigationAnalytical Problem-SolvingTechnical Troubleshooting
Soft Skills
Customer-Centric MindsetRelationship-BuildingTime ManagementEffective CommunicationEmpathy in Client Interactions
Tools & Technologies
JIRAAsanaMonday.comMicrosoft Project
Industry Keywords
SaaSPayrollPEOEORASOAORContingent Workforce SolutionsChange ManagementContinuous ImprovementClient Feedback Analysis

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Act as the primary point of contact for new clients throughout implementation
  • Lead end-to-end client onboarding from discovery through platform configuration, data migration, testing, and go-live support
  • Develop and manage project plans, milestones, and deadlines
  • Collaborate with client stakeholders to understand business needs and payroll requirements
  • Maintain proactive client communication throughout implementation
  • Identify risks and blockers and implement mitigation strategies
  • Leverage AI-powered workflows and automations for onboarding, project tracking, communications, documentation, and reporting
  • Collaborate with Product, Account Management, Support, and Engineering to resolve issues
  • Implement solutions to recurring challenges and improve processes
  • Collect client feedback and analyze implementation trends
  • Suggest product and process enhancements based on client pain points and bottlenecks
  • Identify onboarding workflow gaps and propose innovative tools or approaches
  • Design and implement AI-driven workflows and no/low-code automations
  • Ensure implementations comply with regional and international payroll requirements
  • Maintain project documentation covering requirements, configurations, workflows, and outcomes
  • Use AI tools to improve documentation, knowledge management, reporting, and information accessibility with appropriate human oversight
  • Facilitate handover to Account Management and Customer Success after implementation

Requirements

What you’ll need
  • Bachelor’s degree or equivalent professional experience
  • 3–5+ years in a customer-facing role, preferably in SaaS or payroll/HR tech environments
  • 3–5+ years of experience with payroll implementation or processing in the Americas
  • Solid understanding of PEO, EOR, ASO, AOR, and contingent workforce solutions
  • Proven ability to manage multiple client projects simultaneously from discovery to go-live
  • Strong analytical and problem-solving skills
  • Excellent time management skills and ability to juggle multiple priorities
  • Customer-centric mindset and outstanding relationship-building capabilities
  • Experience in Change Management and continuous improvement practices
  • Hands-on experience building AI-powered workflows, automations, or custom AI solutions
  • Experience creating AI-driven workflows, agents, or no/low-code automations integrated into day-to-day work processes
  • Ability to identify opportunities for AI adoption and implement practical solutions
  • Proficiency with payroll software platforms and HRIS/ERP systems
  • Strong understanding of data migration, system integration, and platform configuration
  • Ability to troubleshoot technical issues and collaborate cross-functionally
  • Experience managing multiple concurrent implementation projects
  • Familiarity with JIRA, Asana, Monday.com, or Microsoft Project
  • Exceptional verbal and written communication skills
  • Comfortable engaging stakeholders from payroll administrators to senior leadership
  • Strong client-facing presence and ability to manage expectations with empathy and confidence
  • Hebrew, Spanish, or Portuguese language skills would be a strong plus

Benefits

Comp & perks
  • Flexible work environment
  • Competitive compensation
  • Growth-oriented culture
  • Collaboration-focused culture
  • Opportunity to work at the forefront of global payroll innovation
  • Opportunity to work with a dynamic, mission-driven team