Partnership Success Manager

Papaya Global

. Act as the main point of contact for Papaya’s partners (In-Country Teams - ICTs) .

Posted 11/11/2026full-timeLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in partner success and account management within a global environment, leveraging strong analytical skills and proficiency in Salesforce and AI-enabled tools for operational analysis and reporting. Capable of fostering partner relationships and optimizing workflows to align with business goals and performance standards.

Highest-signal resume keywords

Partner Success ManagementSalesforce ProficiencyAnalytical Problem-SolvingProject ManagementFluency in English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Partner ManagementOperational AnalysisWorkflow OptimizationPerformance AnalysisService Scope Documentation

Soft Skills

Interpersonal SkillsCommunication SkillsRelationship BuildingSolutions-Oriented ApproachKnowledge Sharing

Tools & Technologies

SalesforceAI-Enabled Tools

Industry Keywords

Payroll IndustryHR TechGlobal OperationsService Level AgreementsClient Onboarding

About the role

Key responsibilities & impact

Act as the main point of contact for Papaya’s partners (In-Country Teams - ICTs)
Build strong, long-lasting partner relationships through regular meetings, reviews, and strategic planning
Drive partner engagement, satisfaction, and performance
Manage escalations proactively with a solutions-oriented approach
Ensure partner alignment with business goals, SLAs, and performance standards
Lead and coordinate strategic client cycles, onboarding, and transition plans
Monitor and support high-risk clients and complex implementations
Optimize communication flows and operational processes between partners and internal teams
Oversee commercial aspects including service scope documentation and pricing alignment
Identify opportunities to expand and strengthen the partner network
Maintain accurate partner data in Salesforce and use AI-enabled tools to generate reports, insights, and performance analysis
Develop and maintain a centralized knowledge base
Promote knowledge sharing and process consistency across regions and projects
Evaluate partner performance using data and AI-driven insights to identify trends, risks, and improvement opportunities
Establish and maintain operational guidelines and best practices
Actively manage workflows, SLAs, and service delivery standards

Requirements

What you’ll need

5 years’ experience in partner success, account management, or operations in a global environment
Exceptional interpersonal and communication skills
Strong analytical and problem-solving abilities
Experience with Salesforce and AI-enabled tools used for partner management, operational analysis, reporting, and workflow optimization
Comfortable managing multiple projects and priorities
Fluent in English; additional languages are a plus
Prior experience working in the workforce or payroll industry is a must
Background in payroll or HR tech is a big advantage