Customer Success Manager

PAR Technology

. Support day-to-day management of assigned client accounts, serving as a responsive point of contact for routine questions and requests, in partnership with a senior CSM.

Posted 10/3/2026full-timeRemote • United StatesJunior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong organizational skills and attention to detail while managing multiple client requests. Proficient in client engagement, communication, and collaboration across teams to enhance customer success.

Highest-signal resume keywords

Customer-Facing ExperienceDigital Marketing FamiliarityMicrosoft Office ProficiencyClear Communication SkillsProject Management Exposure

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client EngagementData AnalysisReportingPerformance SummariesOnboarding TasksClient TouchpointsMartech PlatformsCustomer Data PlatformsDashboard InterpretationTask Management

Soft Skills

Organizational SkillsAttention to DetailProactive AttitudeWritten CommunicationVerbal Communication

Tools & Technologies

Google WorkspaceMicrosoft OfficeSmartsheetJIRA

Industry Keywords

Customer SuccessClient AccountsDigital MarketingAdtechAgency Experience

About the role

Key responsibilities & impact

Support day-to-day management of assigned client accounts, serving as a responsive point of contact for routine questions and requests, in partnership with a senior CSM.
Help execute Bridg's client engagement model, assisting with onboarding tasks, status updates, and recurring client touchpoints.
Monitor client usage and flag early signs of risk or opportunity to the broader Customer Success team.
Assist in preparing reporting, performance summaries, and materials for client meetings and business reviews.
Learn Bridg's products in depth and begin fielding first-line client questions, escalating more complex issues to senior team members.
Collaborate cross-functionally with Product, Delivery, and Technical Operations to help resolve client issues in a timely manner.
Report to the Sr. Manager, Customer Success.

Requirements

What you’ll need

1–2 years of professional experience in a customer-facing role (agency, PR, client-side, consulting, or tech), or a strong internship background in a similar function.
Familiarity with digital marketing concepts and terminology (e.g., 1PD/3PD, martech/adtech platforms, Customer Data Platforms) is a plus, with eagerness to build deeper expertise on the job.
Strong organizational skills and attention to detail, with the ability to manage multiple client requests and tasks at once.
Clear, professional written and verbal communication skills, with a proactive, can-do attitude.
Comfort with data — able to read a report or dashboard and summarize what it means in plain English.
Key competencies in Microsoft Office and/or Google Workspace; comfortable with slide building and spreadsheets.
Exposure to project management or ticketing tools (e.g., Smartsheet, JIRA) is a plus but not required.
Bachelor's degree or equivalent practical experience.
Legally authorized to work in the U.S. or Canada.