PAR Technology

Customer Success Manager

• Support day-to-day management of assigned client accounts, serving as a responsive point of contact for routine questions and requests, in partnership with a senior CSM.
• Help execute Bridg's client engagement model, assisting with onboarding tasks, status updates, and recurring client touchpoints.
• Monitor client usage and flag early signs of risk or opportunity to the broader Customer Success team.
• Assist in preparing reporting, performance summaries, and materials for client meetings and business reviews.
• Learn Bridg's products in depth and begin fielding first-line client questions, escalating more complex issues to senior team members.
• Collaborate cross-functionally with Product, Delivery, and Technical Operations to help resolve client issues in a timely manner.
• Report to the Sr. Manager, Customer Success.

Software Engineer

• Join the Application & Platform (APT) team for Bridg, PAR’s Identity Resolution platform
• Contribute across the full software development lifecycle, including technical design, implementation, testing, deployment, monitoring, and ongoing support
• Build reliable, scalable software using AWS, Snowflake, Java, Python, and React
• Work with external partner APIs and implement integrations
• Design, develop, and maintain scalable solutions for the APT team
• Troubleshoot, optimize, and continuously improve existing solutions
• Monitor systems for reliability and performance
• Partner with Product Managers, Client Partners, and cross-functional teams to translate business needs and API requirements into technical solutions
• Maintain technical documentation and stay current with emerging tools, patterns, and standards
• Support customer-facing systems

Sales Engineer

• Partner with Sales Executives across Channel, SMB, and Major Accounts teams
• Turn prospects’ challenges into memorable demonstrations and winning proofs of concept
• Support pilots and ensure they deliver successfully
• Run live remote and in-person demos tailored to prospect needs
• Connect PAR’s technology to business outcomes and present to executives
• Understand customer goals and map requirements to current and future offerings
• Determine technical requirements and equipment needed for guest experiences
• Work with teams to shape menu design around customer operations
• Design custom proofs of concept and demonstrations
• Act as Technical Account Manager through trials
• Own technical details, help prospects configure systems, and solve problems creatively
• Serve as the customer’s trusted advisor from first call through pilot
• Continue learning as technology evolves

Enterprise Sales Engineer

• Diagnose and resolve intermediate hardware and software faults, including database queries, system configuration issues, and API integration errors
• Design, develop, test, and maintain software applications and systems
• Write, modify, and review software code using appropriate programming languages and development tools
• Develop and integrate software components, databases, and APIs
• Conduct software testing, debugging, and troubleshooting
• Evaluate existing software systems and recommend improvements to functionality, performance, and reliability
• Prepare technical specifications, software documentation, and system design documents
• Monitor software performance and implement updates, upgrades, and maintenance
• Ensure software solutions comply with technical standards, security requirements, and organisational policies
• Participate in system analysis, design, implementation, testing, and deployment
• Provide technical support and resolve software-related issues

Financial Planning and Analysis

• Own recurring reports, dashboards, and variance analyses used by leadership
• Help shape budgets, forecasts, and financial models guiding PAR's investments
• Transform raw financial-system data into reliable numbers
• Track KPIs and identify trends or variances
• Build materials for monthly and quarterly business reviews
• Perform ad hoc analyses and special projects
• Streamline and automate reporting to reduce manual work and increase insight
• Report to the Senior Manager, FP&A

Financial Analyst, FP&A

Account Executive

• Drive PAR's growth across the mid-market and SMB segment
• Sell PAR's unified commerce software and hardware solutions to hospitality operators
• Seek and target sales opportunities within the assigned territory
• Position PAR's solutions against competitors based on customer needs and value
• Conduct compelling product demonstrations
• Partner with marketing to build regional sales and marketing campaigns
• Identify decision-makers and build executive relationships
• Stay current on restaurant industry trends and emerging technology
• Monitor the competitive landscape and adjust strategies and tactics
• Own sales and product forecasts
• Research, update, and maintain know-your-customer data in PAR's CRM
• Manage and track sales, leads, and contracts using PAR's systems
• Maintain current CRM records
• Manage the pipeline to achieve or exceed monthly targets
• Collaborate with sales engineering, solution architects, marketing, and service teams
• Report to the Sr. Director, Enterprise New Sales

Mid-Market Account Executive

Full-stack Engineer

• Lead the technical design and implementation of complex, scalable, maintainable software solutions
• Translate business and technical requirements into architectural designs and high-quality code
• Drive software development best practices, clean code, design principles, testing, and performance optimization
• Act as technical authority for architecture, frameworks, tools, and patterns
• Gain deep understanding of the product domain and align solutions with customer needs
• Design and evolve extensible systems focused on scalability, security, and reliability
• Analyze and address performance, scalability, availability, security, and maintainability requirements
• Collaborate with product, QA, DevOps, and cross-functional teams
• Lead design reviews and code reviews and set quality standards
• Mentor and coach engineers
• Troubleshoot complex production issues and critical incidents outside normal business hours when required
• Champion domain-driven design, microservices, and modern architectural practices
• Own technical initiatives, proof-of-concepts, and continuous improvement efforts
• Maintain collaborative relationships while protecting PAR and customer data confidentiality

Staff Software Engineer

Engineer

• Own performance testing using JMeter or similar tools, identify system bottlenecks, and collaborate with engineering teams on optimization
• Develop and maintain robust, scalable automation frameworks using Selenium, Playwright, and Rest Assured
• Contribute to test strategy, planning, execution, and reporting
• Ensure end-to-end test coverage across UI, API, and backend systems
• Work with development teams to identify root causes and provide performance tuning suggestions
• Identify opportunities to adopt innovative testing technologies and techniques
• Evaluate and adopt emerging testing tools and frameworks to improve test efficiency
• Serve as a subject matter expert on quality practices
• Drive automation, performance testing, and quality initiatives across the platform in a CI/CD environment

Senior QE Engineer

• Understand technical requirements and write high-quality, clean, maintainable code using software development best practices
• Quickly learn and develop deep knowledge of the product domain
• Design and implement scalable, maintainable, deeply tested software solutions
• Troubleshoot and resolve complex production system issues, including critical issues outside normal business hours
• Design software components based on business and technical requirements
• Analyze non-functional requirements and address functional and non-functional system needs
• Collaborate with cross-functional teams to ensure consistent, high-quality deliveries
• Perform design and code reviews and provide improvement feedback
• Assist with the technical and professional growth of team members
• Maintain cohesive, collaborative relationships with team members and coworkers
• Maintain confidentiality concerning PAR and customer information
• Take on additional responsibilities as needed

Senior Software Engineer

Account Manager

• Lead and develop a high-performing quota-carrying account management team
• Coach Account Managers at the deal level, establish expectations, provide feedback, and create development opportunities
• Drive sales, renewal, retention, and revenue growth across franchise accounts, new store openings, expansions, and product refresh opportunities
• Help franchise operators gain value from PAR's POS, Back Office, Insights, Delivery, Payments, Services, and Hardware solutions
• Build repeatable sales motions and execute cross-sell and upsell strategies
• Own forecast accuracy, weekly pipeline and deal reviews, performance metrics, and CRM practices in Salesforce
• Build relationships with franchisee groups and franchisor field organizations
• Represent PAR at industry events and address at-risk accounts and renewal concerns
• Partner with Talent Acquisition and Sales Enablement to hire, onboard, train, and retain team members
• Manage underperformance through documented expectations, measurable milestones, and partnership with HR
• Identify customer white space and opportunities to use AI and automation
• Collaborate with Corporate Account Management, Customer Success, Customer Support, Revenue Operations, Marketing, Finance, Order Management, and Professional Services
• Report to the Sr. Director, Sales

Manager, Account Management

Product Lead

• Act as the Scrum Product Owner for a team building and maintaining a digital platform, including mobile applications
• Draft requirements and manage the product backlog while representing the client and internal-team roadmap
• Collaborate with engineering, UX/design, QA, DevOps, product managers, clients, and internal stakeholders
• Define, design, and deliver new product features while helping maintain existing production applications
• Bridge business outcomes and technology across technical and non-technical teams
• Define product technical requirements and delivery plans, including resourcing breakdowns and release burndowns
• Own project results, schedules, and deliverables
• Manage roadmap, backlog, sprint planning, standups, sprint demos, and retrospectives
• Maintain product documentation and requirements in Confluence and Jira, including clear acceptance criteria
• Prepare teams for status presentations, review meetings, and UAT sessions
• Prepare written correspondence and present information to client and internal stakeholders
• Provide comprehensive project status updates and reports

Customer Success Manager

Software Engineer

Enterprise Sales Engineer

Software Engineer

Financial Analyst, FP&A

Mid-Market Account Executive

Staff Software Engineer

Senior QE Engineer

Senior Software Engineer

Manager, Account Management

Product Delivery Lead