Customer Success Manager

PAR Technology

. Act as clients’ go-to champion, driving success and building strong relationships .

Posted 10/16/2026full-timeAustin • Texas • United StatesJuniorMid-Level💰 $75,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success and Account Management, with a strong focus on relationship-building, strategic campaign development, and data-driven insights to drive client retention and growth. Proficient in utilizing platforms like Salesforce and Gainsight to enhance client engagement and support.

Highest-signal resume keywords

Customer Success ExperienceSalesforce ProficiencyStrong Relationship-Building SkillsProblem-Solving SkillsExperience in Quick Service Restaurant Sector

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount ManagementCampaign Strategy DevelopmentData AnalysisOnboarding Support

Soft Skills

Excellent Communication SkillsProactive ApproachOrganizational SkillsCuriosity for LearningCollaboration Skills

Tools & Technologies

SalesforceGainsightMonday.com

Industry Keywords

Quick Service RestaurantSaaS ExperienceCustomer EngagementRetention StrategiesUpselling

About the role

Key responsibilities & impact

Act as clients’ go-to champion, driving success and building strong relationships
Host customer check-ins and recommend campaigns to boost sales and engagement
Master the platform to train clients, drive adoption, and track results
Understand client goals and provide tailored campaign strategies
Lead strategic QBRs focused on performance and future plans
Guide clients through onboarding, adoption, and ongoing support
Identify growth opportunities and upsell potential
Drive retention and renewals through proactive support and value-driven insights
Collaborate with sales during the pre-sales stage with prospective clients

Requirements

What you’ll need

2–3 years of experience in Customer Success, Account Management, or customer-facing SaaS experience is a major plus
Familiarity with Salesforce, Gainsight, Monday.com, or similar platforms is a major plus
Experience in the Quick Service Restaurant (QSR) or restaurant technology sector could be a major value add
Strong relationship-building skills and a customer-first mindset
Ability to understand business goals, identify opportunities, and deliver practical solutions
Excellent communication skills and confidence influencing stakeholders
Strong problem-solving and analytical skills, with the ability to turn data into action
Exceptional organization and prioritization skills in a fast-paced environment
Curiosity and aptitude for learning new technologies and products
Proactive, ownership-oriented approach to driving outcomes
Experience collaborating across teams to solve problems and deliver results
Legal authorization to work in the U.S. or Canada

Benefits

Comp & perks

Bonus offered
Hybrid work arrangement with 2 days onsite