Engagement Manager

PAR Technology

. Own end-to-end delivery of Restaurant implementations and scoped enhancements for assigned customers .

Posted 10/26/2026full-timeRemote • United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management and implementation within a SaaS environment, ensuring successful delivery through effective planning, risk management, and stakeholder communication. Proficient in utilizing project management tools and methodologies to enhance operational efficiency and customer satisfaction.

Highest-signal resume keywords

Project ManagementSaaS ImplementationSalesforceJiraPOS Ecosystems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementImplementation LifecycleRisk ManagementScope ManagementChange ManagementTesting PhasesLaunch ProcessesProactive Problem-SolvingTime ManagementAttention to Detail

Soft Skills

Clear CommunicationOrganizational SkillsTeam CollaborationCustomer-Facing InteractionStructured Execution

Tools & Technologies

SalesforceJiraSmartsheetMondayAI Tools

Certifications & Qualifications

PMPCAPMScrum

Industry Keywords

SaaSPOSPaymentsGuest LoyaltyThird-Party Integrations

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Own end-to-end delivery of Restaurant implementations and scoped enhancements for assigned customers
Develop and manage project plans, timelines, and milestones
Track and manage scope, risks, dependencies, and action items
Coordinate internal and external resources supporting POS, online ordering, CDP, CRM, and other integrations
Ensure deliverables meet PAR quality standards and client requirements
Serve as the primary day-to-day contact and project owner for delivery activities
Establish expectations for timelines, responsibilities, and dependencies
Provide proactive status updates, risks, and mitigation plans
Support customers through requirements, strategy, testing, launch preparation, and go-live
Partner with Technical Account Managers, Product, Engineering, Strategists, Execution Services, and Customer Success
Facilitate project reviews, standups, and readiness checkpoints
Ensure handoffs from Sales to delivery and implementation to Customer Success
Identify delivery risks and drive mitigation plans
Manage change requests and scope adjustments
Escalate issues to Senior/Enterprise Engagement Manager leadership when needed
Drive readiness for UAT, production launch, and post-launch validation
Ensure loyalty, ordering, payments, offers, messaging, and integrations are configured and tested
Support early adoption activities with Customer Success
Follow delivery methodologies, templates, and tools
Improve implementation processes, documentation, and tooling
Maintain accurate project data in Salesforce, Jira, Smartsheet, and other systems of record
Leverage AI tools for project planning, status reporting, and risk tracking

Requirements

What you’ll need

3–5 years of experience in project management, implementation, or customer delivery roles in a SaaS environment is required
Experience managing multiple concurrent projects with defined scope and timelines
Strong organizational and time-management skills with attention to detail
Clear written and verbal communication skills for customer-facing interactions
Ability to manage dependencies across multiple teams
Proactive problem-solving and a structured approach to execution
Bachelor’s degree in Business, Information Systems, Marketing, or a related field, or equivalent practical experience
Experience with project management and collaboration tools such as Salesforce, Jira, Smartsheet, or Monday
Understanding of implementation lifecycles, testing phases, and launch processes
Familiarity with POS ecosystems, payments, guest loyalty, APIs, and third-party integrations is a major plus
Project management certification or training such as PMP, CAPM, or Scrum is a plus but not required
Legally authorized to work in the U.S. or Canada

Benefits

Comp & perks

Bonus eligibility
Additional compensation may include commission and/or equity, as applicable
Equal employment opportunities
Reasonable accommodations for individuals with disabilities