Engagement Manager

PAR Technology

. Own end-to-end delivery of Restaurant implementations and scoped enhancements for assigned customers .

Posted 11/5/2026full-timeRemote • United StatesMid-LevelSenior💰 $80,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management and implementation within a SaaS environment, ensuring on-time delivery and adherence to quality standards. Proficient in managing multiple projects, coordinating cross-functional teams, and utilizing project management tools to drive successful outcomes.

Highest-signal resume keywords

Project ManagementSaaS ImplementationCross-Functional CoordinationRisk ManagementCustomer Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementImplementation LifecycleScope ManagementRisk TrackingTesting PhasesChange ManagementDependency ManagementTime ManagementAttention to DetailProactive Problem-Solving

Soft Skills

Clear CommunicationOrganizational SkillsTeam CollaborationAdaptabilityCustomer-Facing Interaction

Tools & Technologies

SalesforceJiraSmartsheetMondayPOS SystemsAPIsThird-Party Integrations

Certifications & Qualifications

PMPCAPMScrum

Industry Keywords

SaaSCustomer DeliveryGuest LoyaltyOnline OrderingPaymentsIntegrations

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Own end-to-end delivery of Restaurant implementations and scoped enhancements for assigned customers
Develop and manage project plans, timelines, and milestones to ensure on-time delivery
Track and manage scope, risks, dependencies, and action items throughout the project lifecycle
Coordinate internal and external resources to support integrations, including POS, Online Ordering, CDP, and CRM
Ensure deliverables meet PAR quality standards and client requirements
Serve as the primary day-to-day contact and project owner for delivery-related activities
Establish clear expectations on timelines, responsibilities, and dependencies
Provide regular and proactive status updates, risks, and mitigation plans to stakeholders
Support customers through requirements, strategy, testing, launch preparation, and go-live activities
Partner with Technical Account Managers, Product, Engineering, Strategists, Execution Services, and Customer Success
Facilitate internal project reviews, standups, and readiness checkpoints
Ensure smooth handoff from Sales to delivery and from implementation to Customer Success
Identify delivery risks early and drive mitigation plans
Manage change requests and scope adjustments in alignment with internal processes
Escalate issues appropriately to Senior/Enterprise EM leadership when needed
Drive readiness for UAT, production launch, and post-launch validation
Ensure loyalty, ordering, payments, offers, messaging, and integrations are configured and tested successfully
Support early adoption activities in partnership with Customer Success
Follow established delivery methodologies, templates, and tools
Contribute feedback to improve implementation processes, documentation, and tooling
Maintain accurate project data in Salesforce, Jira, Smartsheet, and other systems of record
Leverage AI tools to streamline project planning, status reporting, and risk tracking across PAR implementations

Requirements

What you’ll need

3–5 years of experience in project management, implementation, or customer delivery roles in a SaaS environment is required
Experience managing multiple concurrent projects with defined scope and timelines
Strong organizational and time-management skills with attention to detail
Clear written and verbal communication skills for customer-facing interactions
Ability to manage dependencies across multiple teams
Proactive problem-solver with a structured approach to execution; comfortable operating in a fast-paced, evolving environment
Bachelor’s degree in Business, Information Systems, Marketing, or a related field, or equivalent practical experience
Familiarity with POS ecosystems, payments, guest loyalty, APIs, and third-party integrations is a major plus
Experience with project management and collaboration tools (e.g., Salesforce, Jira, Smartsheet, Monday)
Understanding of implementation lifecycles, testing phases, and launch processes
Project management training or certification (PMP, CAPM, Scrum, or similar) is a plus but not required
Legally authorized to work in the U.S. or Canada

Benefits

Comp & perks

Bonus eligibility
Additional compensation may include commission and/or equity, as applicable
Remote work arrangement