Senior Customer Success Manager

PAR Technology

. Own relationships with some of PAR’s largest and most strategic enterprise restaurant customers .

Posted 10/27/2026full-timeRemote • United StatesSenior💰 $100,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing strategic enterprise relationships within the restaurant technology sector, focusing on customer success, account management, and driving value through effective communication and collaboration. Proficient in developing account plans that align with customer goals and navigating complex challenges across multiple stakeholders.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementRestaurant Technology ExpertiseStrategic Relationship BuildingCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningRenewal ForecastingStakeholder MappingCustomer Health TrackingTechnical Fluency in POS Systems

Soft Skills

Problem-SolvingCommunicationOwnershipAdaptability

Tools & Technologies

SaaS SolutionsBack-Office SolutionsPayments Technology

Industry Keywords

Enterprise SoftwareRestaurant OperationsCustomer Lifecycle ManagementExecutive Business Reviews

About the role

Key responsibilities & impact

Own relationships with some of PAR’s largest and most strategic enterprise restaurant customers
Serve as the strategic partner for a portfolio of large enterprise restaurant customers across the customer lifecycle
Build account plans around customer goals, priorities, and blockers
Mobilize the right teams across PAR to make progress
Lead Quarterly and Executive Business Reviews with senior stakeholders across Operations, IT, and Finance
Track customer health, adoption, and usage to identify opportunities and address risk before renewal issues
Navigate complex customer challenges with Support, Professional Services, Product, and Engineering
Identify expansion opportunities across locations, modules, and products with Sales and Account Management
Own renewal forecasting, account health, and stakeholder mapping
Become a trusted expert in PAR’s POS and back-office solutions and the restaurant operations they support
Bring customer feedback back into PAR to help improve the broader organization
Partner with Sales, Support, Professional Services, Product, and Engineering

Requirements

What you’ll need

4+ years in Customer Success, Account Management, or a similar customer-facing role within SaaS or enterprise software
Experience in restaurant technology strongly preferred; relevant retail or hospitality technology backgrounds also considered
Track record of owning complex, strategic enterprise relationships with multiple stakeholders
Experience building relationships with executive-level customers and leading meaningful business reviews
Ability to understand customer goals and translate them into strategic account plans that drive value, retention, and growth
Technical fluency to discuss restaurant technology, POS, payments, and/or back-office environments
Strong ownership, problem-solving, communication, and cross-functional collaboration skills
Comfort operating in an evolving environment where the path forward is not always perfectly defined
Legally authorized to work in the U.S. or Canada

Benefits

Comp & perks

Bonus offered
Equal employment opportunities
Reasonable accommodations for individuals with disabilities