FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing post-implementation relationships and driving customer success through effective communication, ROI quantification, and workflow design. Proficient in leveraging data analysis and AI tools to enhance account health and identify growth opportunities.
Highest-signal resume keywords
Customer Success ManagementROI QuantificationData AnalysisPresentation SkillsWorkflow Design
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SQLExcelAPIsAI ToolsProject Management
Soft Skills
Communication SkillsProblem-Solving SkillsPrioritization SkillsIntellectual CuriosityFacilitation Skills
Tools & Technologies
NetSuiteUber Freight TMSMicrosoft Business CentralBlue Yonder
Industry Keywords
Supply Chain FundamentalsFinanceAccountingTechnical Account ManagementImplementation Consulting
Tech Stack
Tools & technologiesSQL
About the role
Key responsibilities & impact- Own post-implementation relationships for approximately 15–30 mid-market accounts
- Monitor and analyze product usage and engagement metrics to assess account health, identify risk, and surface expansion opportunities
- Map organizational goals to functional initiatives and high-impact automation use cases
- Adapt conversations across different customer personas and business needs
- Quantify customer ROI and build frameworks to measure value
- Design, build, and deploy workflows alongside customers
- Support end users through hands-on co-building and technical guidance
- Lead QBRs, trainings, lunch-and-learns, and workshops
- Develop repeatable playbooks and best practices to drive sustained adoption
- Build and maintain plans, timelines, enablement materials, and executive-facing presentations
- Drive non-upsell renewals from proposal through negotiation and contracting
- Partner with Account Executives and Product/Engineering teams to identify upsell opportunities and surface product feedback
Requirements
What you’ll need- 2-5 years of experience in a customer-facing role, such as Technical Account Management, Technical Customer Success, Implementation Consulting, or Sales Engineering
- Excellent written and verbal communication skills
- Polished presentation and facilitation skills, including comfort presenting to executive audiences
- Strong prioritization skills
- Experience quantifying ROI and building business cases
- Comfort and familiarity with prompting modern AI models and applying them in real-world business contexts
- Experience working with data and systems, including Excel, SQL, and APIs
- Strong problem-solving skills
- High ownership and intellectual curiosity
- Based in San Francisco or New York City, with the ability to commute to the office 3–4 days per week
- Previous experience working with AI tools is nice to have
- Previous experience working with ERPs, WMSs, or TMSs such as NetSuite, Uber Freight TMS, Microsoft Business Central, or Blue Yonder is nice to have
- Experience working in a project-based role, such as consulting, is nice to have
- Knowledge of supply chain fundamentals or finance/accounting is nice to have
- Previous experience working in a startup environment is nice to have
Benefits
Comp & perks- Equity
- Premium health and wellness benefits
- Hybrid work arrangement with office attendance 3–4 days per week